Jesus Raul Dorantes
Sales Manager
Torreón
Summary
Dynamic Sales Manager with a proven track record at Agro Desert, excelling in client relationship management and strategic planning. Achieved consistent sales growth by analyzing market trends and negotiating favorable contracts. Recognized for enhancing customer satisfaction through effective problem-solving and delivering tailored solutions that drive engagement and loyalty.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Manager
Agro Desert
06.2019 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Customer Service Representative
Teleperformance USA
05.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Biological Sciences
Brock University
St. Catherines Ontario Canda 05.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales tracking
Strategic planning
Analytical problem solver
Boxing, running
I have a background in competitive boxing, where I served as captain of my high school club. This experience taught me leadership, focus, and strong discipline under pressure. I’m also an active runner, which helps me stay consistent, goal-oriented, and motivated. Both sports have strengthened my resilience and work ethic, qualities that I bring into my professional life.
Timeline
Customer Service Representative
Teleperformance USA
05.2022 - 07.2023
Sales Manager
Agro Desert
06.2019 - Current
Bachelor of Science - Biological Sciences
Brock University
05.2001 -