JULIO FRANCISCO PRADO RODRIGUEZ

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Customer Manager offering 17-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Received the highest recognition that my actual employer can give to a team member: The Chairman´s Award.
• Received the recognition for a life threatening situation that had a satisfactory outcome by saving one of the team members life: American Heroe.
• Supervised team of 25 staff members.
• Used Microsoft Excel to develop a recognition chart for employees that achieved their KPI´s.
• Achieved every month the company performance goals by effective communication with team members and time management.

I like traveling around the world. Passionate about math's and finances.