Juan Francisco Zuñiga Almaguer
Monterrey, Nuevo Leon
Summary
Results-driven procurement professional with expertise in identifying cost-savings opportunities, managing vendors and negotiating contracts. Proven track record of successful cost optimization and supplier performance management.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Network Procurement & Telecom Expense Management
Atos
05.2017 - Current
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Oversaw inventory control, accounting, and supply reports.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
Customer Service Team Manager
Sutherland Global Services
02.2015 - 05.2017
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Adecco
01.2014 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Supply Chain & International Business
CESUVER
Bachelor Of Commerce And International Business10.2023
Skills
- Procurement Expertise
- Operational Improvements
- Market Analysis
- Monthly Reconciliations
- Supplier Management
- Loss Prevention Strategies
- Accounts Payable and Accounts Receivable
- Accounting Procedures
- Customer Preferences
Accomplishments
- Accolade Award Winner for service excellence, March 2023.
- Achieved 100% SLA satisfaction by completing our provisioning projects with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved forecast & accrual accuracy which led to business unit satisfaction.
- Conducted over 300 successful network provisioning projects.
Certification
- Atos Smart Supply Chain Management
- DSQS 104 Data Science Methods
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Network Procurement & Telecom Expense Management
Atos
05.2017 - Current
Customer Service Team Manager
Sutherland Global Services
02.2015 - 05.2017
Customer Service Representative
Adecco
01.2014 - 02.2015
Bachelor of Science - Supply Chain & International Business
CESUVER
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