Summary

Overview

Work History

Education

Skills

Certification

Languages

Timeline

Hi, I’m

Jhany Cruz

Summary

Results-oriented and collaborative professional who seeks for a full-time position that offers professional challenges utilizing interpersonal skills, detail-oriented and problem-solving skills.

Overview

years of professional experience

Certification

Work History

IMA - Integrated Marketing Approach

Online Community Manager

06.2021 - Current

Job overview

Created and managed social media campaigns to health professionals and health organizations in order to increase patient's engagement.
Audited organization's marketing functions to verify marketing strategies, activities, goals, and results
Oriented to provide assistance such as health services professionals to accomplish their marketing objectives
Created marketing campaigns by using strategic development to increase service awareness and target potential patients.
Adapted marketing plans to specific audiences based on demographic and field research
Tracked metrics by using Excel or Google Sheets, SQL, and Tableau for reporting data
Increased number of patients by an average of 45% during the first six months of marketing service.
Created and Designed professionals Web Sites by using Wordpress.

University Regional Hospital of Colima

Quality Assurance Agent

11.2016 - 05.2022

Job overview

Created and collaborated with internal workflow procedures throughout different departments of the Hospital, the job consisted in investigate, meeting up with head departments and staff, analyzing, designing, and ultimately elaborating workflow procedures using Office Visio
Evaluated Medical Clinical Chart to ensure they meet the criteria of the official Mexican norm of Clinical Chart (Nom-004), in addition, to analyzing metrics using Excel or Google Sheets and SQL database and presenting reports to Governing Board
Executed document control system, a task that required attention to detail to assure consistency throughout documents, approximately two hundred and ten documents were registered, in addition, facilitated access to staff by using Information Technology tools
Assisted with federal accreditation program by inspecting operating rooms, and hospitalization areas to validate they reach required federal indicators and guidelines
Developed educational materials used to train staff, and health areas students on Quality Assurance standards.

University Regional Hospital of Colima

Director's Assistant

01.2016 - 11.2016

Job overview

Created various Excel documents to assist with pulling metrics data and presenting information to Governing Board for concise explanations of best placement for needed resources
Trained staff on software to improve data management, monitored use and suggested improvements
Proved successful working within tight deadlines and fast-paced atmosphere.

University Regional Hospital of Colima

Medical Assistant

03.2011 - 01.2016

Job overview

Scheduled appointments, registered patients, directed patients to exam rooms, fielded questions and prepared for physician examinations
Collected and documented patient medical charts
Performed clerical duties, such as word processing, data entry, answering phones and filing.

University Regional Hospital of Colima

Data Capture Operator

02.2011 - 02.2012

Job overview

Recorded inputs and outputs of medicines and healing material, around one hundred different keys IDs every day
Scanned documents and saved them in the database to keep records of essential organizational information
Corrected data entry errors to prevent later issues such as duplication or data degradation.

University Regional Hospital of Colima

Computer Support Technician

02.2009 - 01.2011

Job overview

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Installed, modified and repaired software and hardware to resolve technical issues
Configured hardware, devices and software to set up workstations for employees
Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
Trained and supported end-users with software, hardware and network standards and use processes.

Pollster, HUMAN SERVICES

Field

06.2008 - 03.2009

Job overview

Conducted socioeconomic studies to candidates for vacancies of different companies
Reviewed and recorded information for computer analysis.

Tele-Tech

Tech Support Agent

08.2007 - 02.2008

Job overview

Provided technical support to HP products by telephone to residents of the United States
Assisted customers in identifying issues and explained solutions to restore service and functionality
Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Holland College

Incomplete Diploma from Marketing And Advertising

University Overview

Abroad: Marketing and Advertising Program - Holland College, Charlottetown, Prince Edward Island.

Telematics Faculty University of Colima

Bachelor of Informatics from Informatics

Skills

Analyzing Data
Computer Proficiency
Integrated Marketing
Workflow Processes
Professional Development

Strategic Planning
Public Relations
Attention to Detail
Managing Multiple Tasks

Certification

Currently Studying Data Analytics, Google.

Languages

English

Advanced (C1)

French

Elementary (A2)

Timeline