Hi, I’m
Jhany Cruz
Summary
Results-oriented and collaborative professional who seeks for a full-time position that offers professional challenges utilizing interpersonal skills, detail-oriented and problem-solving skills.
Overview
16
years of professional experience
1
Certification
Work History
IMA - Integrated Marketing Approach
Online Community Manager
2021.06 - Current (5 education.years_Label & 2 education.months_Label)
Job overview
- Created and managed social media campaigns to health professionals and health organizations in order to increase patient's engagement.
- Audited organization's marketing functions to verify marketing strategies, activities, goals, and results
- Oriented to provide assistance such as health services professionals to accomplish their marketing objectives
- Created marketing campaigns by using strategic development to increase service awareness and target potential patients.
- Adapted marketing plans to specific audiences based on demographic and field research
- Tracked metrics by using Excel or Google Sheets, SQL, and Tableau for reporting data
- Increased number of patients by an average of 45% during the first six months of marketing service.
- Created and Designed professionals Web Sites by using Wordpress.
University Regional Hospital of Colima
Quality Assurance Agent
2016.11 - 2022.05 (5 education.years_Label & 6 education.months_Label)
Job overview
- Created and collaborated with internal workflow procedures throughout different departments of the Hospital, the job consisted in investigate, meeting up with head departments and staff, analyzing, designing, and ultimately elaborating workflow procedures using Office Visio
- Evaluated Medical Clinical Chart to ensure they meet the criteria of the official Mexican norm of Clinical Chart (Nom-004), in addition, to analyzing metrics using Excel or Google Sheets and SQL database and presenting reports to Governing Board
- Executed document control system, a task that required attention to detail to assure consistency throughout documents, approximately two hundred and ten documents were registered, in addition, facilitated access to staff by using Information Technology tools
- Assisted with federal accreditation program by inspecting operating rooms, and hospitalization areas to validate they reach required federal indicators and guidelines
- Developed educational materials used to train staff, and health areas students on Quality Assurance standards.
University Regional Hospital of Colima
Director's Assistant
2016.01 - 2016.11 (10 education.months_Label)
Job overview
- Created various Excel documents to assist with pulling metrics data and presenting information to Governing Board for concise explanations of best placement for needed resources
- Trained staff on software to improve data management, monitored use and suggested improvements
- Proved successful working within tight deadlines and fast-paced atmosphere.
University Regional Hospital of Colima
Medical Assistant
2011.03 - 2016.01 (4 education.years_Label & 10 education.months_Label)
Job overview
- Scheduled appointments, registered patients, directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical charts
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
University Regional Hospital of Colima
Data Capture Operator
2011.02 - 2012.02 (1 education.year_Label)
Job overview
- Recorded inputs and outputs of medicines and healing material, around one hundred different keys IDs every day
- Scanned documents and saved them in the database to keep records of essential organizational information
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
University Regional Hospital of Colima
Computer Support Technician
2009.02 - 2011.01 (1 education.year_Label & 11 education.months_Label)
Job overview
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified and repaired software and hardware to resolve technical issues
- Configured hardware, devices and software to set up workstations for employees
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Trained and supported end-users with software, hardware and network standards and use processes.
Pollster, HUMAN SERVICES
Field
2008.06 - 2009.03 (9 education.months_Label)
Job overview
- Conducted socioeconomic studies to candidates for vacancies of different companies
- Reviewed and recorded information for computer analysis.
Tele-Tech
Tech Support Agent
2007.08 - 2008.02 (6 education.months_Label)
Job overview
- Provided technical support to HP products by telephone to residents of the United States
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Holland College
Incomplete Diploma from Marketing And Advertising
University Overview
Abroad: Marketing and Advertising Program - Holland College, Charlottetown, Prince Edward Island.
Telematics Faculty University of Colima
Bachelor of Informatics from Informatics
Skills
- Analyzing Data
- Computer Proficiency
- Integrated Marketing
- Workflow Processes
- Professional Development
- Strategic Planning
- Public Relations
- Attention to Detail
- Managing Multiple Tasks
Certification
Currently Studying Data Analytics, Google.
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Online Community Manager
IMA - Integrated Marketing Approach
2021.06 - Current (5 education.years_Label & 2 education.months_Label)
Quality Assurance Agent
University Regional Hospital of Colima
2016.11 - 2022.05 (5 education.years_Label & 6 education.months_Label)
Director's Assistant
University Regional Hospital of Colima
2016.01 - 2016.11 (10 education.months_Label)
Medical Assistant
University Regional Hospital of Colima
2011.03 - 2016.01 (4 education.years_Label & 10 education.months_Label)
Data Capture Operator
University Regional Hospital of Colima
2011.02 - 2012.02 (1 education.year_Label)
Computer Support Technician
University Regional Hospital of Colima
2009.02 - 2011.01 (1 education.year_Label & 11 education.months_Label)
Field
Pollster, HUMAN SERVICES
2008.06 - 2009.03 (9 education.months_Label)
Tech Support Agent
Tele-Tech
2007.08 - 2008.02 (6 education.months_Label)
Holland College
Incomplete Diploma from Marketing And Advertising
Telematics Faculty University of Colima
Bachelor of Informatics from Informatics