JHON BUITRAGO
Tijuana,BCN
Summary
Accomplished Collections Agent and Manager of Operations with a proven track record in enhancing customer relations and achieving debt resolution at Balance In Full. Skilled in account management and adept at negotiation, consistently surpassing performance goals. Demonstrates exceptional leadership by driving revenue growth and fostering high-performing teams. Expert in payment arrangement and collections processing, with a focus on results.
Overview
8
8
years of professional experience
Work History
Collections Agent
Balance In Full
2021.01 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Directed day-to-day collections functions.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Manager of Operations
Tonys Original New York Pizza
2019.02 - 2021.01
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Legal Assistant
PDS PALOMO DOCUMENTS SA
2017.01 - 2019.02
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Collections Agent
VOXCENTRIX
2016.01 - 2017.01
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
NORMAN THOMAS HIGH SCHOOL
NEW YORK06.2007
Skills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
BASEBALL
I use to repressent my country venezuela playing baseball as a kid is a natural talent second base o third base im short stop very reliable and fast
Languages
Italian
Intermediate (B1)
Japanese
Beginner (A1)
Arabic
Elementary (A2)
English
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Collections Agent
Balance In Full
2021.01 - Current
Manager of Operations
Tonys Original New York Pizza
2019.02 - 2021.01
Legal Assistant
PDS PALOMO DOCUMENTS SA
2017.01 - 2019.02
Collections Agent
VOXCENTRIX
2016.01 - 2017.01
High School Diploma -
NORMAN THOMAS HIGH SCHOOL