Jhonatan Cruz

Calling Agent

Teleperformance

Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.