JIMENA NOHEMI BAUTISTA RAMÍREZ
International Business
Tlaquepaque
Summary
Organized Call Center Agent offering 1-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
3
3
years of professional experience
1
1
Language
Work History
Bilingual Customer Service Agent
InTouch
11.2025 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
- Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.
- Impeccable usage of the tools provided such as CRM, Internal sales system and Escalations Internal System.
Call Center Agent
STO Contact Center
08.2024 - 11.2024
- Handled high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries and issues, ensuring timely and accurate solutions.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to streamline call processes and improve service efficiency.
Bilingual Call Center Agent Inbound in Sales
Teleperformance
01.2024 - 08.2024
- Assisted customers in selecting products based on needs and preferences.
- Processed orders and transactions efficiently using CRM software.
- Resolved customer inquiries and issues to ensure satisfaction.
- Provided product knowledge and recommendations to enhance sales.
- Maintained accurate records of customer interactions and transactions.
- Adapted communication style to suit diverse customer demographics.
Retail Sales Manager
Britt Shope México
03.2023 - 08.2023
- Managed daily operations to ensure optimal customer service and store presentation.
- Trained and supervised staff to enhance team performance and product knowledge.
- Developed and implemented promotional strategies to increase sales and customer engagement.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
Education
Degree - International Business
Centro Universitario De Ciencias Económicas Y Administrativas (CUCEA)
Zapopan, JAL 05.2001 -
Bachillerato - general por competencias
Preparatoria UTEG
Guadalajara, JAL01-2022
High School Diploma -
INSTITUTO LUIS GARIBAY GUTIERREZ
el salto01-2019
Skills
Problem-solving skills
Customer communications
Call center operations
Customer education
Excel Advanced
Microsoft tools Knowledge
[Product or service] expertise
Interpersonal skills
Language fluency
Timeline
Bilingual Customer Service Agent
InTouch
11.2025 - Current
Call Center Agent
STO Contact Center
08.2024 - 11.2024
Bilingual Call Center Agent Inbound in Sales
Teleperformance
01.2024 - 08.2024
Retail Sales Manager
Britt Shope México
03.2023 - 08.2023
Degree - International Business
Centro Universitario De Ciencias Económicas Y Administrativas (CUCEA)
05.2001 -
Bachillerato - general por competencias
Preparatoria UTEG
High School Diploma -
INSTITUTO LUIS GARIBAY GUTIERREZ