José Luis Pérez De La Peña

Owner Activities

• Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
• Developed and maintained strong relationships with clients.

Technical Activities

• Archiving and EDiscovery Software Presales,Sales, architect, installation and Support.
• IT Storage Software-based Solutions Architect

• Pre-sales for some Symantec products to Enterprise Customers.
• Worked with customers and engineering team to determine equipment needs and system requirements.
• Organized product demonstrations and trial installations of equipment to promote products.
• Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
• Participated in industry events and conferences, representing company products while engaging potential customers.
• Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
• Presented technical presentations to clients to explain product features and benefits.
• Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
• Delivered technical presentations matching audience level of expertise to explain products and services to customers.
• Responded to specific customer requests, including RFP responses.
• Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
• Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
• Collaborated with sales teams to strategize on ways to optimize product offerings and meet client needs.
• Delivered compelling product demonstrations that showcased key features and benefits, leading to higher conversion rates.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Coordinated office events, seminars and meetings for staff and clients.
• Served as the primary point of contact between headquarters and the local branch; facilitating effective communication and coordination among teams.
• Negotiated and executed contracts on behalf of the company.
• Ensured that office equipment was maintained properly, minimizing downtime due to technical issues or repairs needed.
• Coached staff on best practices for customer interactions, enhancing overall satisfaction rates.
• Provided ongoing training opportunities for staff, investing in their personal and professional development.
• Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain satisfaction levels.
• Boosted employee morale through team-building exercises and regular communication channels.
• Cultivated strong relationships with vendors and partners supporting administrative operations.