Juan Méndez Helston
Cloud Operations
Cancún
Summary
Professional with strong background in Cloud Services, Infrastructure On-premise and Technical Support prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Infrastructure and Support Coordinator
Grupo Ultra
Cancun, Quintana Roo
01.2018 - Current
- Deploy new technologies, offers solutions and assurance operational business continuity.
- Manage, Architecting and proposed new kind technologies based on cloud services.
- Managing and coordinating activities, projects and KPIs for Infrastructure and Support Team.
- Evaluate and Analyze new services providers.
- Guarantee the SLA for On-premise and Cloud Datacenter.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
Cloud and Infrastructure Operations
BestDay Travel
Cancun, Quintana Roo
09.2005 - 01.2018
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Licenciatura - Ingeniaría en Sistemas Computacionales
Universidad Del Sur
Cancun, Quintana Roo, Mexico 01.2018 - 09.2020
Skills
- Amazon Web Services
- Microsoft Azure
- Hyperconverged
- CDNs - Akamai
- Security Standars as PCI-DSS
- Windows and Linux Servers
- SSL Certificate
- Domains Admin
- Active Directory
- Public DNS
- Network Storage
- Firewalls (Fortinet and Palo Alto)
- Switching and Wifi for Cisco Meraki and Aruba
Advanced Knowledge
- Amazon Web Services
- Microsoft Azure
- VMWare
- CDNs - Akamai
- Sistemas de Almacenamiento
- Firewalls
- Estándares de Seguridad
- Servidores Web
- Certificados SSL
- DNS
- Balanceadores de Cargas
- Windows Servers
- Linux
- WordPress
- Optimización de Sitios e Infraestructura
- Sistema de Monitoreo
- Cableado Estructurado
Personal Information
Age: 38
Timeline
Infrastructure and Support Coordinator
Grupo Ultra
01.2018 - Current
Licenciatura - Ingeniaría en Sistemas Computacionales
Universidad Del Sur
01.2018 - 09.2020
Cloud and Infrastructure Operations
BestDay Travel
09.2005 - 01.2018
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