Joana Avalos
Customer Services And Sales
Cancun
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
29
29
years of professional experience
Work History
Concierge Specialist
Palladium Hotels
Cancun
07.2023 - 07.2023
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Data Analyst
Profuturo Afore SA de CV
Cancun
05.2023 - 06.2023
- Participated in requirements meetings to understand business needs.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Collaborated with stakeholders to identify business needs and data sources.
Social Media Intern
Náuticos del Atlántico SA de CV
Cancun
04.2017 - 07.2019
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Responded to comments, posts, and questions from various channels under supervision of the manager.
- Created engaging content to catch attention of potential customers.
- Conducted daily updates to social media profiles to boost company online presence.
Concierge Representative
Royal Resorts Hotels
Cancun
02.2012 - 03.2017
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Retail Sales Associate
Ultrafemme
Cancun
01.2007 - 04.2010
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate - General Studies
CENEVAL Acuerdo 286
Cancun Mexico 07.2009 - 08.2012
Certificate - Secondary Education
Escuela Secundaria
Veracruz Mexico 08.2002 - 07.2005
Skills
Guest experiences
Accomplishments
- Professional Sales techniques program (The Friedman Group)
- Conscious Optimism (Workshop Course)
- Introduction to Children First
- Executive Assistant Skills
- Interpersonal Skills - Advanced Soft Skills
- Health and Safety for Caregiver - Revised
- Elderly Care and Caring for the Disabled - Revised
- Sourcing and Customizing Best Selling Products for e-Commerce
- English Writing Skills
Timeline
Concierge Specialist
Palladium Hotels
07.2023 - 07.2023
Data Analyst
Profuturo Afore SA de CV
05.2023 - 06.2023
Social Media Intern
Náuticos del Atlántico SA de CV
04.2017 - 07.2019
Concierge Representative
Royal Resorts Hotels
02.2012 - 03.2017
Certificate - General Studies
CENEVAL Acuerdo 286
07.2009 - 08.2012
Retail Sales Associate
Ultrafemme
01.2007 - 04.2010
Certificate - Secondary Education
Escuela Secundaria
08.2002 - 07.2005
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