Joana Marin

Order Management Specialist

Oreilly Auto Parts

06.2013 - 10.2025

Processed and managed customer orders efficiently within order management system.
Coordinated with cross-functional teams to resolve order discrepancies and improve customer satisfaction.
Analyzed order data to identify trends and recommend process enhancements.
Maintained accurate records of inventory levels, ensuring timely replenishment of stock.
Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
Improved inventory management through accurate tracking of product availability and timely order fulfillment.
Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
Collaborated with finance teams for timely payment processing and accurate financial reporting.
Maintained knowledge of new product offerings and changes for order provisioning processes.
Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Input order information into system and updated customer accounts to document and track customer orders.
Provided regular updates to customers regarding orders to maintain transparency and customer trust.
Liaised with suppliers and vendors for prompt delivery of orders.
Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Processed customer orders in line with established policies and procedures.
Received and followed pick sheets to gather merchandise for customer orders.
Operated pallet jacks, forklifts and other equipment regularly.
Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Processed and handled customer complaints, answering questions, and providing alternative solutions.
Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.