Joan Abraham Tello Quijano
Trainer
Chihuahua
Summary
Enthusiastic trainer successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of projects. Excited to learn new processes.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Trainer
Zahoree
06.2022 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed and implemented successful onboarding program.
Customer Service Representative
Genpact
02.2020 - 11.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Entertainment Staff Member
Iberostar
01.2019 - 07.2020
- Implemented creative solutions to address unforeseen challenges during events, maintaining a professional atmosphere for guests.
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
Education
High School Diploma -
Prepatoria Manhattan
Bahia De Banderas, Nayarit 05.2001 -
Skills
Classroom oversight
Curriculum Planning
Lesson Planning
Materials Preparation
Training material updates
Timeline
Trainer
Zahoree
06.2022 - Current
Customer Service Representative
Genpact
02.2020 - 11.2021
Entertainment Staff Member
Iberostar
01.2019 - 07.2020
High School Diploma -
Prepatoria Manhattan
05.2001 -