Joanna Magallanes Cabada
Laguna Niguel
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cleaning, notably at Monarch Beach Dana Point and Montage Laguna Beach. Proven ability to enhance guest satisfaction through problem-solving and meticulous attention to detail. Skilled in inventory management and team collaboration, ensuring operational efficiency and high standards of cleanliness and also costomer service in fast food restaurant as a shift manager and as a cooker.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Worker
Ross
Perris
08.2020 - 10.2023
- Assisted in maintaining inventory accuracy through regular stock checks and organization.
- Operated cash register, ensuring efficient transactions and excellent customer service.
- Collaborated with team members to restock shelves and maintain store presentation standards.
- Handled customer inquiries and resolved issues promptly to enhance shopping experience.
Room Attendant
Monarch Beach Dana Point
Dana Piont
12.2017 - 11.2018
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Replenished linens, toiletries, and amenities based on established inventory protocols.
- Reported maintenance issues promptly to enhance guest satisfaction and facility upkeep.
- Collaborated with team members to optimize room turnover efficiency during peak occupancy periods.
Shift Maneger
McDonals
Laguna Niguel
12.2015 - 11.2018
- Assisted in daily operations to ensure efficient workflow and customer satisfaction.
- Monitored team performance and provided feedback to enhance service quality.
- Supported training initiatives for new staff on operational procedures and safety protocols.
- Implemented inventory management practices to maintain stock levels and reduce waste.
Room Attendant
Montage Laguna Beach
Laguna Beach
08.2016 - 10.2018
- Cleaned and maintained guest rooms to ensure highest standards of cleanliness and comfort.
- Replenished supplies, including linens, toiletries, and consumables, according to established guidelines.
- Responded promptly to guest requests for additional items or services to enhance their stay experience.
- Inspected rooms prior to guest arrival, identifying maintenance needs and ensuring readiness for occupancy.
Education
Barber
BALTRA
Guadalajara Mexico QUICK LEARNING
Guadalajara Skills
Cleaning
Customer service
Problem-solving
Attention to detail
Certification
Shift Manager
Languages
English
Intermediate (B1)
Spanish
Advanced (C1)
Timeline
Worker
Ross
08.2020 - 10.2023
Room Attendant
Monarch Beach Dana Point
12.2017 - 11.2018
Room Attendant
Montage Laguna Beach
08.2016 - 10.2018
Shift Maneger
McDonals
12.2015 - 11.2018
Barber
BALTRA
QUICK LEARNING