Microsoft Office (Advanced)
Joanna Sofia Diaz Velazquez
International Commerce
Paso Robles, California
Summary
Organized, excellent time management, problem-solving skills and dependable candidate, successful at taking on multiple priorities with a positive attitude. Eager to learn and put everything into practice to the best of the abilities acquired.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
TRAINEE
WELLDEX INTERNACIONAL S.C
VERACRUZ, MEXICO
01.2022 - 01.2023
- Every two months trainee personal were being moved to other departments to have better understanding of how a customs agency works.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Handled day-to-day customer or client questions via telephone or email.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Collaborated with employees from various backgrounds.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Activities performed: revalidation of bill of lading, container inspections, release of containers, export/import customs document, customer service, planning of collecting and delivering merchandise (freight forwarder), return of empty containers, among many other activities
LOGISTICS INTERN
MAGFORCE S.A DE C.V
VERACRUZ, MEXICO
06.2021 - 12.2021
- Worked on knowing the process of certification for commercial vehicles from a Mexico domicile to enter the North American market
- Fast adaption of the company software's (Flotcon, Word, Excel)
- Assisted the logistics team with documentation for their operation and realization of transporting cargo
- Investigated pricing structures and suggested optimal vendors
- Created reports to provide insights into logistics operations and performance
- Built and established relationships with staff and vendors
TEMPORARY WORKER
UNITED STAFFING ASSOCIATES
PASO ROBLES, UNITED STATES
06.2020 - 12.2020
- Worked in an open vacancy for a short period of time
- Set up machinery according to specifications of new production runs
- Balanced boxes on pallets to prevent shifting and damage
- Learned semi-skilled and advanced work by shadowing experienced workers
- Removed items of deficient quality from line to maintain standards
- Volunteered to help with special projects of varying degrees of complexity
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
SECRETARY
UNITED STAFFING ASSOCIATES
PASO ROBLES, UNITED STATES
06.2019 - 08.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered multi-line phone system and enthusiastically greeted callers
- Scheduled appointments and conducted follow-up calls to clients
- Created and updated records and files to maintain document compliance
- Entered data into system and updated customer contacts with information to keep records current
- Maintained electronic filing systems and categorized documents
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Volunteered to help with special projects of varying degrees of complexity
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
CASHIER
SLO SWEETS
PASO ROBLES, UNITED STATES
10.2017 - 03.2018
- Assisted customers with any doubts or problems
- Established a cleaning method in order to be more efficient in work area
- Restocked and organized merchandise in front lanes
- Addressed customer needs and made product recommendations to increase sales
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Tallied cash drawer at beginning and end of each work shift
CASHIER
OLIVAS DE ORO
PASO ROBLES, UNITED STATES
06.2015 - 09.2015
- Resolved staff and customer conflicts in a professional courteous manner
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
- Upsold additional products and services to customers, increasing revenue
- Conducted inventory counts by adding each item in stock and documenting in notebook
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
Education
Bachelor's - International Commerce
TecMilenio University
VERACRUZ, MEXICO 08.2018 - 1 2022
High School Diploma -
Paso Robles High School
PASO ROBLES, CALIFORNIA 08.2014 - 06.2018
Skills
Flexible and Adaptable
Teamwork and Collaboration
Multitasking Abilities
Self-Motivated
Problem-Solving
Poised under pressure
Certification
Logistics and Supply Chain
Software
SIR (Intermediate)
SCOPE (Intermediate)
CSAAIWIN (Beginner)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TRAINEE
WELLDEX INTERNACIONAL S.C
01.2022 - 01.2023
LOGISTICS INTERN
MAGFORCE S.A DE C.V
06.2021 - 12.2021
Logistics and Supply Chain
08-2020
International Business Management
08-2020
Innovation and Entrepreneurship
08-2020
TEMPORARY WORKER
UNITED STAFFING ASSOCIATES
06.2020 - 12.2020
SECRETARY
UNITED STAFFING ASSOCIATES
06.2019 - 08.2019
Bachelor's - International Commerce
TecMilenio University
08.2018 - 1 2022
CASHIER
SLO SWEETS
10.2017 - 03.2018
CASHIER
OLIVAS DE ORO
06.2015 - 09.2015
High School Diploma -
Paso Robles High School
08.2014 - 06.2018