JOAO Justino ARROYO NAVARRO
Tlajomulco De Zuniga, Jalisco
Summary
Senior Customer Success professional with 8+ years of experience managing enterprise portfolios, driving renewals, retention, and revenue growth in SaaS and enterprise technology environments. Skilled in executive stakeholder management, QBRs, onboarding strategy, churn mitigation, and customer lifecycle optimization across US and LATAM markets.
Overview
15
15
years of professional experience
Work History
Senior Customer Success Manager
Paystand
Guadalajara, Jalisco
01.2025 - Current
- Manage strategic customer relationships to drive adoption, retention, and long-term value realization.
- Lead renewal conversations and identify expansion opportunities to support recurring revenue growth.
- Partner cross-functionally to optimize onboarding and improve customer outcomes.
Customer Success Manager III
Teradata
Guadalajara, Jalisco
01.2024 - 01.2025
- Managed enterprise customer relationships focused on adoption, retention, and customer outcomes.
- Developed success plans aligned with customer goals and renewal readiness.
Customer Success Manager III
F5 Networks
Guadalajara, Jalisco
01.2019 - 01.2023
- Managed a portfolio of 70+ enterprise accounts, driving retention, renewals, and growth.
- Conducted QBRs to demonstrate value and identify expansion opportunities.
- Led low-touch automation initiatives to improve scalability and engagement.
Sales Operations Team Lead
Hewlett Packard Enterprise
Tlaquepaque, Jalisco
01.2011 - 01.2018
- Led quoting and configuration operations for enterprise sales teams.
- Delivered training, onboarding, and SME support to improve operational efficiency.
Education
Bachelor's Degree - International Commerce and Logistics
Universidad Del Valle De México
Zapopan, JaliscoSkills
- Salesforce
- Gainsight
- HubSpot
- Totango
- Planhat
- SharePoint
- Excel
- PowerPoint
- Word
- Customer Retention
- Renewals
- QBRs
- Churn Mitigation
- Stakeholder Management
Accomplishments
- Managed a $7M–$12M enterprise portfolio across US and LATAM markets.
- Achieved a 95% retention rate while maintaining high customer satisfaction across strategic accounts.
- Drove a 90% renewal rate through proactive success planning and executive stakeholder engagement.
- Led low-touch automation initiatives to improve customer scalability and engagement efficiency.
- Expanded LATAM support capabilities by learning Portuguese to strengthen regional customer relationships.
LANGUAGES
Spanish (Native)
English (Professional)
Portuguese (Professional)
Timeline
Senior Customer Success Manager
Paystand
01.2025 - Current
Customer Success Manager III
Teradata
01.2024 - 01.2025
Customer Success Manager III
F5 Networks
01.2019 - 01.2023
Sales Operations Team Lead
Hewlett Packard Enterprise
01.2011 - 01.2018
Bachelor's Degree - International Commerce and Logistics
Universidad Del Valle De México