Joao Victor De Oliveira Paixao
Business Manager
San Luis Potosí City
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Shift Leader
Tap and Barrel Brewhall
03.2023 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Food and Beverage Server
Tap and Barrel Brewhall
11.2018 - 01.2025
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Education
Diploma - Business Administration
Arbutus College
Vancouver, BC 05.2001 -
Skills
Problem-solving
Production reporting
Equipment troubleshooting
Customer service management
Team supervision
Team leadership
Positive attitude
Creative problem solving
Operations management
Team motivation
Staff supervision
Cash handling
Staff training and development
Timeline
Shift Leader
Tap and Barrel Brewhall
03.2023 - 01.2025
Food and Beverage Server
Tap and Barrel Brewhall
11.2018 - 01.2025
Diploma - Business Administration
Arbutus College
05.2001 -
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