Jocabed Amellain Dominguez Torres

• Eligibility Verification: Analysed repair orders to verify vehicle compliance with state statutory criteria (e.g., California's Song-Beverly Act), confirming necessary repair attempts or days out of service.
• Criteria Matching: Checking facts against basic state Lemon Law thresholds, such as confirming the first defect occurred within the factory warranty period.
• Fact Gathering: Gathered detailed information on vehicle specifics, including year, make, model, current mileage, and mechanical issues to support case assessments.
• Client & Manufacturer Liaison: Serving as the primary point of contact for clients while coordinating timelines and updates with defense representatives.
• Document Gathering: Reviewed and tracked critical vehicle paperwork, ensuring compliance with purchase contracts, repair invoices, and manufacturer warranties.

Managed shop operations and promoted services through social media platforms to enhance customer engagement.

• Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
• Controlled expenses and allocated financial resources to reach budget goals.
• Built successful business culture focused on performance optimisation and goal attainment.

• Assessed training needs of individuals and organisations, establishing targeted programmes to effectively address identified gaps.
• Delivered tailored induction sessions for new starters, facilitating smooth integration and accelerated onboarding.
• Led workshops and seminars on various topics, fostering a culture of continuous learning and improvement.
• Attended education and training conferences to enhance skills and refine training techniques for improved programme delivery.
• Managed the training budget effectively, prioritising spend to maximise return on investment.
• Maintained up-to-date records of training activities, participant progress, and certifications achieved.
• Directed one-on-one or group sessions with managers and trainers to resolve training problems.

• Recruited and interviewed management candidates to assess readiness and fit for positions.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Trained back-up associates and led crew members in managing operations of storefront.
• Trained associates in Spanish and English on operational procedures.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Developed diverse strategies to enhance campaign effectiveness.
• Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently.
• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Collaborated with clients, finance teams and other team members on allocating resources to achieve project needs.
• Supervised supply purchases, management and tracking in line with budgetary requirements.
• Successfully managed and coordinated team of 200+ employees.
• Set up business contracts, obtained signatures and processed paperwork.
• Monitored staff performance and developed improvement plans.
• Reviewed and updated operational policies, ensuring compliance with industry regulations and best practices.
• Oversaw inventory management, conducting regular audits to maintain accurate stock levels and reduce wastage.
• Facilitated interdepartmental communication to streamline workflow and improve team collaboration.

Created plans and communicated deadlines to complete projects on time.

• Used coordination and planning skills to achieve results according to schedule.
• Collaborated with sales and marketing teams to align operational capabilities with customer needs.
• Developed team communications and meeting information to ensure effective collaboration.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed high volume of customer calls to resolve inquiries and concerns.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked with customers to understand needs and provide excellent service.
• Delivered services to customer locations within specific timeframes.
• Maintained energy and enthusiasm in a fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained health and safety protocols, significantly reducing workplace incidents.
• Maintained outstanding attendance record, consistently arriving to work ready to start immediately.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• I helped translate to guest as well as staff members my bilingual skills came in handy.
• Used Microsoft Word and other software tools to create documents and other communications.

• Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
• Facilitated product and process deployment by translating directives into actionable policies for front-line workers.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Compiled and presented quarterly reports to leadership to inform strategic decision-making.
• Delivered exceptional customer service and resolved conflicts to enhance customer satisfaction.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.