JOCELYN JAQUEZ
El Paso
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
3
3
years of professional experience
Work History
Undergraduate Assistant
Anaya, Christine
08.2022 - Current
- Installed, modified, and repaired application software across both Windows and Mac platforms.
- Managed high levels of call flow and responded to UTEP account technical support needs.
- Configured and granted administrative rights to new employees.
- Monitored wireless network and blocked devices throughout security databases.
Sales Associate
11.2021 - 08.2022
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales and process returns
- Met and exceeded individual sales goals and key performance indicators
- Handled issues professionally to company standards
- Rotated stock using clearance markdowns and special sales promotions.
Crew Member
Box
08.2020 - 03.2021
- Maintained high cleanliness and adhered to health code standards
- Prepared foods to menu standards, safety policies and company procedures
- Addressed customers with friendly greetings and conversations
- Supported various counter stations based on demand.
Education
Bachelor of Arts - Criminal Justice
University of Texas At El Paso
El Paso, TX. US.05.2025
High School Diploma -
El Dorado High School
El Paso, TX. USA.06.2022
Skills
- Active listening & strong communication
- Time management
- Under pressure operation
- Adaptable learner
- Troubleshooting and Diagnostics
- Helpdesk Services
- Microsoft Windows and Office
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Undergraduate Assistant
Anaya, Christine
08.2022 - Current
Sales Associate
11.2021 - 08.2022
Crew Member
Box
08.2020 - 03.2021
Bachelor of Arts - Criminal Justice
University of Texas At El Paso
High School Diploma -
El Dorado High School
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