Jocelyne Garcia
Guadalajara, Jalisco
Summary
Service-focused individual with exceptional skills in customer relations. Highly motivated to directly and efficiently address customer concerns, develop proactive solutions, and implement corrections efficiently. Possesses 8 years of experience in fast-paced customer service and call center environments supporting company needs. Demonstrates professionalism and personability under pressure. Hardworking and skilled at listening to customers, meeting productivity targets, and staying updated on company offerings. Offers empathy, reliability, and enthusiasm for satisfying customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Cyracom
10.2024 - Current
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Attended training programs to improve professional knowledge and interpretation skills.
Customer Service Representative
Helpware
07.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Community options supervisor
Vistability
09.2022 - 02.2024
- Support and supervise individuals with intellectual and developmental disabilities in a production setting
- Brainstorms and lead fun group activities (group games, lessons plans, board games, etc.)
- Oversee production work such as, assembly, packaging, and mailing services, as well as assisting adults with disabilities develop life and career skills in a work setting
Cashier/sales
Super duper
06.2022 - 07.2023
- Calculated the cost of products or services
- Maintained adequate change denominations in the cash drawer and request additional change
- Answered customer questions about products or services
Customer service representative
Abercrombie and Fitch
10.2021 - 05.2022
- Informed customers about prices, shipping dates, and anticipated delays
- Placed orders, preparing invoices, shipping documents, and contracts
- Forwarded information to the correct departments for delivery of the order
- Inspected outgoing orders to ensure compliance with customer specifications
Bilingual Interpreter
DATAMARK , México
07.2021 - 10.2021
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension
- Provided language translation and customer service skills to clients in medical business sectors
Gym Manager
Station24 Fitness , Guadalajara Mexico, Jalisco
04.2021 - 06.2021
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
Customer Service Representative
TELEPERFORMANCE- SIRIUS XM , Guadalajara , Jalisco
06.2020 - 10.2020
- Offered advice and assistance to customers, paying attention to special needs or wants
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Educated customers on promotions to enhance sales
Education
Bachelor of Science - Human Nutrition
UNIVERSIDAD DE GUADALAJARA
06-2019
Skills
- Good listening skills
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Medical terminology knowledge
- Microsoft Office
- International sales support
- Customer Service
- Teamwork
- Patient confidentiality
- Medical ethics
- Memory retention
- Healthcare systems
- Bilingual communication
- Medical terminology
Certification
- Feb2021 Test de connaissance du français- [Feb2022]
- Nov2021 California Food Handlers Card (2024)
- Nov2022 – CPR certification
Languages
Native Spanish
Bilingual or Proficient (C2)
Intermediate French
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Spanish Medical Interpreter
Cyracom
10.2024 - Current
Customer Service Representative
Helpware
07.2024 - 09.2024
Community options supervisor
Vistability
09.2022 - 02.2024
Cashier/sales
Super duper
06.2022 - 07.2023
Customer service representative
Abercrombie and Fitch
10.2021 - 05.2022
Bilingual Interpreter
DATAMARK , México
07.2021 - 10.2021
Gym Manager
Station24 Fitness , Guadalajara Mexico, Jalisco
04.2021 - 06.2021
Customer Service Representative
TELEPERFORMANCE- SIRIUS XM , Guadalajara , Jalisco
06.2020 - 10.2020
Bachelor of Science - Human Nutrition
UNIVERSIDAD DE GUADALAJARA
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