Joe Edward Reyes Arredondo

• Provided technical support for product inquiries, ensuring timely resolution of customer issues.
• Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
• Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
• Created instructional materials to improve user experience and facilitate understanding of products.
• Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
• Certified in mobile,integrations,general ,receivables and payables queue within rentmanager.

• Primary platforms used: Rent Manager (all clients), AppFolio (Malin)

Client: Bennett

• Processed high-volume invoices with accuracy and timeliness using Rent Manager
• Ensured proper documentation and communication with client teams

Client: One Door Realty

• Managed invoice processing and supported the leasing team with administrative tasks
• Designed and implemented department-specific processes and procedures to improve operational efficiency
• Utilized Rent Manager to streamline financial and operational workflows

Client: JR Grace

• Served as Maintenance Coordinator, sourcing new vendors and managing vendor relationships
• Assigned work orders and ensured timely payments, maintaining service quality and accountability
• Leveraged Rent Manager to track vendor activity and service completion

Client: Malin

• Inspections Team (Rent Manager): Created move-in/make-ready and move-out work orders, coordinating with vendors based on issue type and urgency
• Office Team (AppFolio): Handled tenant inquiries, supported collections, and developed internal procedures using Google Docs and SweetProcess
• Back Office (AppFolio): Entered Section 8 payments, verifying accuracy and ensuring proper disbursement to tenants

• Led onboarding meetings with new clients, ensuring clear understanding of call center capabilities and customizing processes to meet client needs
• Served as primary point of contact for client inquiries, resolving doubts and aligning service delivery with expectations
• Managed operational workflows for client-specific processes, ensuring seamless integration and consistent performance

• Supervised a team of call center agents, monitoring performance metrics and ensuring achievement of team goals in call volume and ticket resolution
• Provided coaching and support to agents, fostering a collaborative and results-driven environment
• Reported team performance trends to management and implemented strategies for continuous improvement

• Handled inbound maintenance calls, accurately creating service tickets and ensuring timely follow-up
• Maintained detailed records of tenant issues and service requests, contributing to efficient resolution tracking
• Demonstrated strong communication skills and attention to detail in a high-volume environment