Joé Eduardo Reyes González

• Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Create opportunities with client to understand and improve their service, with the goal of maintaining and/or increasing their volume with the company.
• Obtain and analyze customer KPIs to identify areas for improvement and development, enhancing the working relationship and optimizing use of resources.

Customer Service Intern accountable for:

• Manage all customs documentation using best documentation practices.
• Prepared project presentations and reports to assist senior staff.
• Accurate and timely processing/monitoring of customer orders while managing freight solicitation
• Generate key performance indicators for measuring customer service.
• Build a solid working relationship with all customers through listening, problem resolution, and improvement plans.