Strength and Conditioning
Joel Munoz-Franco
Business Management
Guadalajara,Jalisco
Summary
Accomplished at Plasticos Dolfra, The organization spearheaded teams across sales, production, and logistics, driving client satisfaction and operational efficiency. Leveraging skills in sales planning and client relationship management, The sales team achieved significant sales growth and streamlined processes. The sales team approach blends strategic market research with effective staff management, consistently exceeding targets through innovation and team leadership. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Sales Manager
Plasticos Dolfra
Guadalajara, Jalisco
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Production Manager
Plásticos Dolfra
Guadalajara, Jalisco
01.2023 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the teams ability to deliver results.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Resolved issues quickly to maintain productivity goals.
- Utilized data analysis tools to identify and resolve production issues.
- Estimated labor requirements to support anticipated workload.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
Logistics and Warehouse Manager
Plásticos Dolfra
Guadalajara, Jalisco
01.2020 - 01.2023
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Quality Manager
Plasticos Dolfra
Guadalajara, Jalisco
01.2012 - 12.2019
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Warehouse Supervisor
Plásticos Dolfra
Guadalajara, Jalisco
01.2009 - 12.2011
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
Administrative Assistant
Plasticos Dolfra
Guadalajara, Jalisco
04.2006 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Scheduled office meetings and client appointments for staff teams.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Sales Associate
Universal Manufacturing Company
Zapopan, Jalisco
02.2001 - 08.2005
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
BBA - Business Administration
ITESO
Tlaquepaque, Jalisco, Mexico 05.2001 -
Skills
Interests
Martial Arts under Francisco Grasso coach for UFC champion Alexa Grasso
Certified Strength and Conditioning specialist under Joel Jamieson
I am a certified Strength and Conditioning Specialist under Joel Jamieson. www.8weeksout.com
He is one of the Strength and Conditioning experts brought in by the UFC performance Institute (Ultimate Fighting Championships).
As part of giving back to the community I train youth for a multitude of sports in their strength and conditioning.
Timeline
Sales Manager
Plasticos Dolfra
03.2024 - Current
Production Manager
Plásticos Dolfra
01.2023 - 03.2024
Logistics and Warehouse Manager
Plásticos Dolfra
01.2020 - 01.2023
Internal Auditor
06-2015
Quality Manager
Plasticos Dolfra
01.2012 - 12.2019
Warehouse Supervisor
Plásticos Dolfra
01.2009 - 12.2011
Administrative Assistant
Plasticos Dolfra
04.2006 - 12.2008
BBA - Business Administration
ITESO
05.2001 -
Sales Associate
Universal Manufacturing Company
02.2001 - 08.2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsCareer advancementCompany CultureQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Certification
Internal Auditor
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
ISO 9001 2015
I was certified as an internal Auditor for ISO 9001 2008 and later v2015
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