Joel Rodriguez Chavez
Tecate, Baja California
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
8
8
years of professional experience
Work History
Customer Service Representative III
HiscoMex
Tijuana, Baja California, Mexico
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Onboarding new customers
- Manage high stake Aerospace, Medical accounts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Manager
Baja Fulfillment
Tecate, Baja California, Mexico
08.2022 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Training CSR using Zendesk and Airtable
- QBR with customer
- Customer Success interactions
- Knowledge Base creator for internal and external customers
Senior Customer Service Representantive
ShipMonk Fulfillment
Tecate, Baja California, Mexico
07.2021 - 05.2022
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Training new coworkers on how to be the best GSD team player.
International Buyer
Vallen Safety Supply
Tecate, Baja California, Mexico
07.2019 - 05.2020
- Proactively addressed any issues that arose during the buying process, minimizing disruptions to operations.
- Conducted thorough market research to determine industry trends and inform purchasing decisions.
- Collaborated with internal stakeholders such as finance, marketing, sales, production teams to align procurement strategies with overall business objectives.
- Participated in industry events and networking opportunities to stay up-to-date on emerging trends affecting international trade.
Account Manager
Fastenal
Tijuana, Baja California, Mexico
07.2017 - 07.2019
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Analyzed and reported on customer activity, business trends and areas of concern.
Education
Bachelor of Business Administration - Business Administration
Universidad Privada Del Sur De Mexico
Tuxtla Gutiérrez, Chiapas, Mexico07-2007
Skills
- Customer service
- Problem-solving
- Client relationship management
- Customer satisfaction
- Continuous learning attitude
- Customer focused
- Training and mentoring
- Complaint resolution
- Account management
- SalesForce User
- Zendesk, Airtable Admin
- Asana, Slack Admin
Languages
English
Advanced (C1)
Timeline
Customer Service Representative III
HiscoMex
09.2023 - Current
Customer Service Manager
Baja Fulfillment
08.2022 - 12.2022
Senior Customer Service Representantive
ShipMonk Fulfillment
07.2021 - 05.2022
International Buyer
Vallen Safety Supply
07.2019 - 05.2020
Account Manager
Fastenal
07.2017 - 07.2019
Bachelor of Business Administration - Business Administration
Universidad Privada Del Sur De Mexico