Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Joel Eduardo Cordero

Tijuana

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

3
3
years of professional experience

Work History

Baja Call Center

2849
Tijuana
04.2022 - 01.2025
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Education

High School Diploma -

Kofa High School
3100 S Avenue A #7904, Yuma, AZ 85364, USA
12-2008

Skills

  • Call Control
  • Data Entry
  • Payment Processing
  • Account updating
  • Customer Relationship Management
  • Report Preparation
  • Customer Service
  • FLUENT IN [English & Spanish]
  • Answering questions

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Baja Call Center

2849
04.2022 - 01.2025

High School Diploma -

Kofa High School

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Joel Eduardo Cordero