CRM
JOEL JHONY DURAN COLIN
Bilingual Agent
Morelia,MIC
Summary
Motivated professional raised in North Carolina, with a strong educational foundation in the state. Since 2013, I have built a successful career in customer service, specializing in bilingual roles within call centers and remote positions. Known for strong communication skills, adaptability, and a commitment to delivering excellent customer support, I am seeking to leverage my experience and language proficiency in a new professional opportunity.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sales / Debt Specialist
Clear Financial
12.2022 - 11.2024
- Company Overview: Debt Settlement
- Initially worked as a Transfer Specialist, qualifying clients for Debt Settlement Specialists
- Promoted to Closer, where responsibilities included reviewing credit reports to assess client eligibility for Debt Settlement
- Closed deals and sent clients to the law firm for further processing and follow-up once closed
Project Manager / Field Account Manager
ERGEON
12.2019 - 12.2022
- Successfully managed multiple projects (over 40) simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with field teams to ensure efficient project execution and quality standards
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Recruited on a need basis professional fence installers and sell our services that were more quality over quantity and join our company.
- Maintained responsibility for professional fence builder accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Account managed recruited professionals accounts to create retention and satisfaction within the company
Transfers / Appointment Setter
PORCH
06.2017 - 12.2019
- Connected homeowners with qualified contractors to complete home renovation projects
- Coordinated and scheduled appointments, ensuring timely and effective connections between clients and contractors
BDR / Appointment Setter / Sales Manager
AUTOCOM NISSAN
01.2015 - 05.2017
- Contacted warm and cold leads to drive sales through phone calls or scheduled dealership appointments
- Developed innovative strategies to increase monthly sales conversions
- Managed a team of 12 BDRs, optimizing their sales performance and ensuring monthly targets were met
Customer Service / Retention / Chat / Upsell
KONEXO
03.2013 - 11.2014
- Managed hotel reservations and provided retention services for U.S
- And Mexico customers
- Upsold room upgrades and additional services to enhance customer experience
- Utilized chat to provide real-time information on hotel availability and bookings in both English and Spanish
Technician / Customer Service / Retention / Chat
TELETECH
10.2010 - 01.2013
- Managed inbound customer and technical support calls, addressing both service inquiries and technical issues
- Upsold channel packages during every call to increase revenue
- Provided customer support via chat in both English and Spanish, resolving inquiries and assisting with technical issues
Education
GED -
Western Piedmont Community College
101Political Science - undefined
Skills
Problem-Solving
Certification
Fundamentals of Law Firm Sales
Software
Salesforce
Zohoone
Five9
Asana
Vinsolutions
Discord
Slack
Google Chat
Zoom
Excel
Jira
Workforce
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales / Debt Specialist
Clear Financial
12.2022 - 11.2024
Project Manager / Field Account Manager
ERGEON
12.2019 - 12.2022
Transfers / Appointment Setter
PORCH
06.2017 - 12.2019
BDR / Appointment Setter / Sales Manager
AUTOCOM NISSAN
01.2015 - 05.2017
Customer Service / Retention / Chat / Upsell
KONEXO
03.2013 - 11.2014
Technician / Customer Service / Retention / Chat
TELETECH
10.2010 - 01.2013
101Political Science - undefined
GED -
Western Piedmont Community College
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