Joel Omar Ornelas
El Paso, Texas
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
7
7
years of professional experience
Work History
Passenger Assistant
ABM Aviation Inc
04.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Escorted handicapped passengers from terminal to aircraft.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Chef Manager
Tacos Mexico
05.2016 - 03.2023
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Pitched in to work line during busy periods or in place of sick employees.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
No Degree - Culinary Arts
El Paso Community Colage
El Paso, Texas.05.2020
GED -
El Paso Community Collage
El Paso, Texas.06.2016
Skills
- Customer Satisfaction
- Client Support
- Billing Procedures
- PA Systems
- Transporting Passengers
- Service Quality
- Communication skills
Languages
English
Upper intermediate (B2)
Spanish
Advanced (C1)
Timeline
Passenger Assistant
ABM Aviation Inc
04.2023 - Current
Chef Manager
Tacos Mexico
05.2016 - 03.2023
No Degree - Culinary Arts
El Paso Community Colage
GED -
El Paso Community Collage
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