Joel Trevino
Quality Engineer
Houston, Tx
Summary
Careful Quality Inspector with extensive knowledge of material required inspections and commitment to high-quality work. Known for great work ethic, consistent performance and great efficiency.
Attentive and productive Quality Engineer comfortable working in high pressure, fast-paced environments. Specializing in assessing and documenting adherence to conformance specifications while promoting increased efficiency and productivity.
Cautious Quality Engineer thoroughly predicts and eliminates any unnecessary risks during project planning and production phases. Meticulously investigates and tracks defects' root causes. Dogged eliminator of faults and liabilities resulting in negative financial impacts.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Quality Inspector
Ryco Hydraulics
Houston
09.2022 - 03.2023
- Inspected outbound shipments and conducted random sampling of product quality.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Collaborated with Assembly teams to increase productivity of production 20%.
- Created and executed system and integration test scripts.
- Identified defects during cyclical checks.
- Collected samples during production and tested randomly to determine in-process product quality.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Identified and helped resolve non-conforming product issues.
- Developed checklists to coordinate inspections with departmental managers.
- Monitored production operations for compliance with specifications and promptly reported defects.
Brand Ambassador
The Chill Brothers
Houston
04.2022 - 06.2022
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Established and maintained positive relationships with customers.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Educated customers on product features and answered questions regarding product use.
- Maintained knowledge of current promotions and product features.
Customer Service Associate
Popeye's Louisiana Kitchen
Houston
03.2020 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Engineering - Engineering
Universidad Tecmilenio
Reynosa, Tamaulipas, Mexico 01.2018 - 06.2022
Skills
Tool use understanding
Data interpretation and analysis
Excel data modeling
Methodical and organized
Defect identification
Database Management
Documentation skills
Quality assurance
Complaint resolution
Service standard compliance
Dependable and Responsible
Attention to Detail
Effective communicator
Job requirement analysis
Non-conforming materials process
Timeline
Quality Inspector
Ryco Hydraulics
09.2022 - 03.2023
Brand Ambassador
The Chill Brothers
04.2022 - 06.2022
Customer Service Associate
Popeye's Louisiana Kitchen
03.2020 - 01.2022
Bachelor of Engineering - Engineering
Universidad Tecmilenio
01.2018 - 06.2022