Joe Medina

Managed high-volume outbound and inbound communications, including calls, texts, emails, and voicemails. Followed up with prospects, nurtured leads, and scheduled appointments or callbacks with realtors. Qualified prospects and live-transferred them to the credit company when appropriate.

In my most recent role, I worked directly with realtors to support their clients. Responsibilities included managing the MLS to help clients find suitable properties, coordinating with realtors to organize showings, and assisting with the submission of all required paperwork to ensure a smooth transaction process.

Worked remotely qualifying and nurturing leads for real estate agents. Responsible for screening incoming leads, prospecting new opportunities, and following up with past leads to prepare them for conversion. Built strong client relationships and coordinated meetings between clients and agents to facilitate potential property purchases or sales.

Worked remotely managing leads and engaging with potential customers via calls, texts, and emails. Responsible for introducing prospects to the platform, explaining its functionality, and highlighting key product features. Guided customers through the decision-making process to identify the most suitable product plan for their needs.

Remotely managed and oversaw a team of customer service agents at a Credit Repair Company. Responsible for providing ongoing training updates and motivating the team to achieve success. Monitored daily KPIs for each agent, ensuring performance standards were met while offering support whenever needed. Conducted regular feedback and coaching sessions to elevate service quality and align with company standards. Collaborated on the development of strategies aimed at increasing overall productivity and team efficiency.

Worked remotely, selling and promoting the company’s online IT education programs and services. Assessed each prospect’s background, experience, and budget to recommend the most suitable courses. Provided detailed information on course offerings and enrollment processes while building strong rapport with prospects. Maintained consistent engagement to address questions, guide decision-making, and close deals efficiently—ensuring clients could begin their programs as quickly as possible.

Worked remotely, handling both inbound and outbound calls with homeowners. Porch offers Home repairs and Handyman services. Responsible for presenting services, providing customized pricing based on customer needs, and highlighting the value and benefits of our offerings. Assisted existing customers by addressing additional requests or resolving service-related issues. Maintained consistent communication through calls, text messages, and email follow-ups to ensure customer satisfaction and retention.

Planned and delivered lessons tailored to students’ proficiency levels, aligning with established objectives and learning principles. Taught grammar, vocabulary, word usage, and other core aspects of the English language, while grading assessments and assignments to track progress. Maintained accurate and complete student records, including attendance, grades, assessments, and test scores, in compliance with school procedures and regulations.

Interacted with customers primarily via phone, handling inbound calls from individuals interested in obtaining loans. Collected and recorded customer information while providing clear explanations of loan services, including benefits, terms, and conditions. Assisted customers throughout the application process and resolved any issues or concerns to ensure a smooth experience.

Worked for Dish Network, assisting customers via phone to resolve issues, address complaints, answer inquiries, and process payments. In my most recent role, I specialized in handling escalated customer cases—providing effective solutions to retain customers and ensure continued satisfaction with our services.