Johana Gonzalez
El Paso
Summary
Motivated and professional individual with a proven track record in customer service and sales. Demonstrated expertise in hosting, bartending, and sales, consistently delivering high standards of customer service. Adept at meeting customer needs and maintaining a neat and professional workplace environment to ensure an exceptional customer experience. Committed to contributing to company growth and success.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess and Bartender
Carnitas Queretaro Mexican Restaurant
08.2024 - Current
- Gained extended experience in bartending.
- Processed and prepared orders from DoorDash and for pickup.
- Directed handling of incoming store calls related to reservations and pickups.
- Prepared elaborated drinks for customers in the bar and the rest of the restaurant.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Helped bus tables and ran food to patrons during high-volume periods.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
- Organized reservations for large parties and special events in accordance with company policies.
Restaurant Team Member
Church's Texas Chicken
05.2024 - 08.2024
Retail Sales Associate
Signature Medical Uniforms
02.2024 - 03.2024
- Committed to delivering excellent customer service while working in a fast-paced environment
- Greeted customers and engaged in conversation to assess needs
- Maintained cleanliness of work areas throughout shift according to company standards
- Located merchandise on racks or shelves and delivered to customers
Restaurant Hostess
Carnitas Querétaro Mexican Restaurant
06.2022 - 08.2022
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Helped bus tables and ran food to patrons during high-volume periods.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
- Organized reservations for large parties and special events in accordance with company policies.
Education
High School Diploma -
Bowie High School
El Paso, TX06.2023
Skills
- Customer Service Expertise
- Strong Organization
- Positive and Professional
- Bilingual
- Teamwork and Collaboration
- Customer Engagement
- Professional Appearance
- Multitasking capabilities
- Adaptability and flexibility
LANGUAGES
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Restaurant Hostess and Bartender
Carnitas Queretaro Mexican Restaurant
08.2024 - Current
Restaurant Team Member
Church's Texas Chicken
05.2024 - 08.2024
Retail Sales Associate
Signature Medical Uniforms
02.2024 - 03.2024
Restaurant Hostess
Carnitas Querétaro Mexican Restaurant
06.2022 - 08.2022
High School Diploma -
Bowie High School
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