Johana Martinez
San Luis Rio Colorado
Summary
Dynamic dental and veterinary professional with a proven track record at Senior Dental Care and My Healthy Pet. Expert in appointment scheduling and patient relations, enhancing workflow and client satisfaction. Bilingual communicator skilled in translating complex information, fostering trust, and delivering exceptional service. Committed to optimizing patient experiences through effective team collaboration.
Overview
1
1
year of professional experience
Work History
Dental Assistant
Senior Dental Care
06.2024 - 12.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Facilitated patient check-in and check-out processes, enhancing overall experience.
- Coordinated communications between dental staff and patients to ensure clarity of information.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Provided excellent customer service to create positive experiences and build patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Translate to and from doctors to patients to staff in both english or spanish.
Veterinary Receptionist
My Healthy Pet
03.2024 - 12.2024
- Greeted clients and pets, providing friendly and efficient customer service.
- Scheduled appointments using veterinary management software, ensuring optimal clinic workflow.
- Managed patient records, maintaining accuracy and confidentiality of sensitive information.
- Assisted with payment processing and insurance claims, enhancing client satisfaction.
- Translate to and from patient in english or spanish to Doctors in details over the health,care and instructions about their pets health.
- Responded to client inquiries via phone and email, addressing concerns promptly.
- Collaborated with veterinary staff to streamline communication and enhance patient care experience.
- Educated pet owners on services offered, promoting preventative care options.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
Education
Peoria Highschool
Peoria, Arizona 12-2010
Skills
- Appointment scheduling
- Team collaboration
- Patient relations
- Patient services
- Patient education
- [Language] fluency
- Spanish language translation
Timeline
Dental Assistant
Senior Dental Care
06.2024 - 12.2024
Veterinary Receptionist
My Healthy Pet
03.2024 - 12.2024
Peoria Highschool
Running, boxing, choir
Im an early bird so I enjoy starting my day with physical exercise, and boxing is one of my favorite strength training sports, i enjoy singing always have since i was a little girl Ive been practicing in our church choir in both english and spanish. All while also being a single mother of a 10 month old baby