Johann Adolfo Amezcua Tamayo
Reservations Agent- Expo Organizer
Monterrey N. L
Summary
Composed hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism.
Enthusiastic Reservations Agent with background managing bookings and cancellations for large hotels. Helpful and friendly with exemplary telephone etiquette, problem-solving and organizational skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Reservations Agent
American Airlines
Monterrey N. L
03.2017 - 12.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of American Airlines products with many capabilities, obtaining experience in
- General sales
- Web Support- IT support
- American airlines Aadvantage frequent flyer program, mileage calculation
- Resolution abbilities
- Itinerary for vacations and bussiness meetings
- Airline tickets sales
Event Coordinator and Stand Sales
Expo Conceptos
Monterrey N. L
08.2015 - 02.2017
- Managed event logistics and operations.
- Coordinated florists, photographers and musicians during for events.
- Coordinated schedules and timelines for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Developed post-event reports to determine effectiveness of each event.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Managed administrative logistics of events planning, event booking and event promotions.
- Brainstormed and implemented creative event concepts and themes.
- Evaluated and selected service providers and vendors according to customer requirements.
Expo Stand sales
Education
Uncompleted Degree - International Relations
Facultad De Ciencias Políticas Y Administración
Monterrey N. L 09.2002 - 12.2004
Skills
Reservations assistance- General sales
Marketing Strategies
Travel knowledge and itinerary bookings
Cancellation processing
Pricing data
Hotel accomodations
Aadvantage Frequent flyer mileage program
Travel bookings
Transportation information
Airline and ticket sales
Timeline
Reservations Agent
American Airlines
03.2017 - 12.2022
Event Coordinator and Stand Sales
Expo Conceptos
08.2015 - 02.2017
Uncompleted Degree - International Relations
Facultad De Ciencias Políticas Y Administración
09.2002 - 12.2004