Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOHN FRANCO

TECAMAC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Motivated individual with experience in sales and customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Client Experience Analyst

SpotOn
05.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Supported users with software, hardware and network issues.
  • Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
  • Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
  • Answered customer support inquiries via specialized ticket tracking platforms.

Sales Representative.

American Telemarketing Solutions
02.2023 - Current


  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Identified new business opportunities through cold calling, and prospective database leads.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.

Real Estate Consultant

Ciudad Maderas
06.2021 - Current
  • Generated leads for sales properties through cold calls, referrals, social media and networking
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Researched commercial and residential real estate deals.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Coordinated appointments and webinars to show marketed properties
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Developed new business and managed new and existing clients.

Master Certified Sales Consultant

AT&T
01.2015 - 07.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Received and processed customer payments.


Education

Machines And Tools Operator - Maths And Physical

C.B.T. #1 Dr Jorge Jimnez Cantú
07.1994 - 07.1997

Skills

Relationship building

Technical Support

Positive and upbeat

Closing strategies

Team Building

Customer Education

Payment collection

Team Collaboration and Leadership

Analytical Thinking

Documentation And Reporting

Customer Relationship Management (CRM)

Process Optimization

Languages

English

Spanish

Timeline

Client Experience Analyst

SpotOn
05.2023 - Current

Sales Representative.

American Telemarketing Solutions
02.2023 - Current

Real Estate Consultant

Ciudad Maderas
06.2021 - Current

Master Certified Sales Consultant

AT&T
01.2015 - 07.2019

Machines And Tools Operator - Maths And Physical

C.B.T. #1 Dr Jorge Jimnez Cantú
07.1994 - 07.1997

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