Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
John Estes

John Estes

Owner
Crestview,FL
Set the pace, inspire calm, and make something better today.
John R. Estes

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Astute General Manager experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and exceed sales objectives.

Overview

25
25
years of professional experience
10
10

Leading award winning Team

8
8
years of post-secondary education

Work History

Owner

John E Travels
Crestview
10.2022 - Current
  • Plan and organize domestic and international travel itineraries for clients, including flights, accommodations, transportation, and activities
  • Manage bookings, process payments, and ensure accurate documentation and compliance with travel regulations
  • Build and maintain strong relationships with clients and suppliers, resulting in repeat business and referrals
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Increased sales 100% year over year.

General Manager

The Cheesecake Factory
Cherry Hill
03.2003 - 07.2022
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built guest and staff loyalty.
  • Maximized efficiency by coaching and mentoring management team on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, hiring and onboarding, staff reviews, development, training, and schedules.
  • Managed P&L to maintain restaurant as #1 in company for controllable profit per guest for last ten quarters.
  • Increased "staff engagement" score 6%, to top 10% in company.

Inbound Call Center Representative

PFPC
Westborough
01.2003 - 04.2004
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Nuclear Electronics Technician, Second Class

United States Navy, USS Abraham
Lincoln, Everett
08.1998 - 06.2002
  • Operated aft 550 MW nuclear power plant and throttle for screw #3
  • Conducted routine and emergency microprocessor based reactor safety electronic testing, chronicled data and provided detailed reports to Reactor Engineering Department
  • Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.

Education

Certification - Full-Stack Web Development

DevCodeCamp, Milwaukee, WI
08.2020 - 11.2020

Worked as both a self-driven independent coder and group leader to achieve outstanding projects base in the MERN stack focused on JavaScript and HTML/CSS

Experienced in React with Node.js, Express API and SQL.

Bachelor of Science - Nuclear Energy Engineering Technology

Thomas Edison State University, Trenton, NJ
09.2012 - 09.2020

GPA: 3.1, Focused on the practical application of engineering principles as they impact nuclear power generation and safety.

Skills

Coaching and mentoringundefined

Interests

Travel

Coding

Hiking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner - John E Travels
10.2022 - Current
DevCodeCamp - Certification, Full-Stack Web Development
08.2020 - 11.2020
Thomas Edison State University - Bachelor of Science, Nuclear Energy Engineering Technology
09.2012 - 09.2020
General Manager - The Cheesecake Factory
03.2003 - 07.2022
Inbound Call Center Representative - PFPC
01.2003 - 04.2004
Nuclear Electronics Technician, Second Class - United States Navy, USS Abraham
08.1998 - 06.2002

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