JOHN VALDEZ

• Conducted quality control analysis and trained new hires to uphold compliance standards.

Assisted leader in preparing FNMA reports and selecting loans across all quality control sections.

• Executed post-closing underwriting tasks with shipping department to streamline operational support.

Collaborated with investors to streamline management of non-qualified mortgages.

• Ensured daily clearance of 2.9 non-QM loans for operational efficiency.
• Cleared third-party audits, facilitating release of all loans from warehouse line.
• Processed thousands of DU conventional loans efficiently.

• Closed thirty-five loans monthly
• Closed high-yield personal loans by leveraging effective communication and negotiation skills.
• Established rapport and trust with clients, achieving high customer satisfaction and closing rates.
• Consistently originated seventy-five loans monthly

• Managed customer service department, resolving 1,000 loans monthly to ensure timely assistance for clients
• Developed and implemented customer service follow-up system, reducing complaints and personnel by 50% while enhancing customer satisfaction
• Aided in developing loan follow-up software, enabling loan officers and processors to maximize efficiency with automated loan status announcements
• Possessed extensive knowledge of closing policies and procedures across forty-two states
• Gained extensive experience in escrow and settlement processes involving misappropriated funds, misplaced recordings, and borrower payment postings

• Facilitated communication between borrowers, loan officers, loan processors, and escrow officers to ensure timely loan follow-ups and closings
• Handled and resolved approximately fifty inquiry calls daily to address borrower needs and inquiries
• Originated, processed, and closed over 4 million monthly in first and second trust deeds nationwide
• GMAC University-Certificate in Fraud Detection and Prevention.
• Expert in Freddie Mac, Fannie Mae underwriting and processing along with knowledge in equity products including fixed and home equity lines of credit.

• Coordinated and supported construction assignments, ensuring project milestones were met.
• Originated and funded over 1 million in conventional loans, facilitating client financing needs.
• Built rapport and trust with clients, delivering high-quality customer service.