John knox
Playas De Tijuana
Summary
Dynamic Marine Technician with extensive experience at Pacific Power Group, excelling in marine engine diagnostics and proactive maintenance scheduling. Proven track record in enhancing operational efficiency and customer satisfaction through effective troubleshooting and mentoring. Committed to safety compliance and quality control, ensuring optimal performance of marine systems.
Overview
22
22
years of professional experience
Work History
Journey Level Marine Technician
Pacific Power Group
08.2024 - Current
- Diagnosed and repaired marine engine systems to ensure optimal performance and reliability.
- Conducted routine maintenance on various marine equipment, enhancing operational efficiency and safety standards.
- Collaborated with engineering teams to troubleshoot complex mechanical issues in marine vessels.
- Trained junior technicians on best practices for engine diagnostics and repair procedures, fostering skill development.
- Implemented proactive maintenance schedules, reducing downtime and improving service delivery timelines.
- Led safety audits and compliance checks to uphold regulatory standards within marine operations.
- Streamlined workflow processes in the service department, increasing overall productivity and customer satisfaction.
- Assisted in training new marine technicians in various aspects of ship maintenance procedures to ensure optimal team performance.
- Enhanced vessel performance by conducting regular maintenance checks on marine engines and equipment.
- Maintained accurate inventory of spare parts to minimize delays in repairs or replacements during critical operations.
- Operated and maintained computer systems and equipment.
- Ensured safety of passengers and crew by inspecting and repairing life-saving equipment, such as life rafts and fire extinguishers.
- Supported network connectivity for transmitting and communicating through video messages and voice messages.
- Responded to and addressed minor and major emergencies aboard ship before reporting to leadership.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
- Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
Marine Service Technician
Ww Williams
09.2022 - 07.2024
- Diagnosed and repaired marine engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on various marine systems, enhancing operational efficiency.
- Utilized diagnostic tools to troubleshoot electrical and mechanical issues effectively.
- Collaborated with team members to streamline service processes and improve turnaround times.
- Mentored junior technicians, fostering skill development and knowledge transfer within the team.
- Implemented quality control measures to uphold high service standards in marine repairs.
- Developed maintenance schedules for clients, promoting proactive care for marine vessels.
- Provided technical guidance on equipment upgrades, maximizing client investment in technology enhancements.
- Delivered exceptional customer service by addressing client concerns promptly and offering reliable solutions for their marine needs.
- Safeguarded company assets by maintaining an accurate inventory of tools, equipment, and supplies.
- Cultivated strong relationships with suppliers enabling the timely acquisition of parts and equipment necessary for efficient repairs.
- Streamlined repair processes with effective communication between team members, leading to increased efficiency in service delivery.
- Maintained up-to-date knowledge of industry advancements to offer cutting-edge services while attending training sessions regularly.
- Increased customer satisfaction by providing expert troubleshooting and resolving complex mechanical issues on various vessels.
Marine Technician Journey Level
Pacific Power Group
01.2020 - 09.2022
- Diagnosed and repaired marine engine systems, ensuring optimal performance and reliability.
- Conducted regular maintenance on generators, enhancing operational efficiency and lifespan.
- Collaborated with engineering teams to troubleshoot complex mechanical issues effectively.
- Implemented safety protocols for handling hazardous materials during repair processes.
- Led cross-functional teams in major overhaul projects, ensuring compliance with industry standards.
- Maintained certifications and professional knowledge through participation in specialized training courses, workshops, and seminars to stay current with industry trends and best practices.
- Ensured reliable propulsion system performance via inspection and servicing of shafts seals bearings gearboxes thrusters.
- Increased fuel efficiency through careful monitoring of engine performance indicators and timely maintenance interventions.
- Reduced downtime for vessels with efficient troubleshooting and repair of electrical systems, including wiring, switches, and control panels.
Field Service Technician Off Highway
Valley Power Systems
03.2016 - 01.2020
- Diagnosed and resolved technical issues in field equipment to ensure optimal performance.
- Conducted routine maintenance and inspections on machinery to prevent downtime.
- Collaborated with clients to understand service requirements and deliver tailored solutions.
- Trained junior technicians on equipment handling and safety protocols for improved team efficiency.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Service Manager
Valley Power Service
09.2014 - 03.2016
- Directed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Managed team performance, providing mentorship and training to enhance employee skills.
- Developed and implemented process improvements, increasing operational efficiency across service functions.
- Oversaw inventory management, maintaining optimal stock levels to meet customer demands.
- Coordinated service schedules, optimizing resource allocation for timely project completion.
- Analyzed customer feedback to identify areas of improvement in service offerings and client relations.
- Established safety protocols and compliance measures, ensuring adherence to industry standards and regulations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
On High Field Service Tehnician
Valley Power Systems
06.2010 - 09.2014
- Diagnosed and repaired electrical and mechanical issues in power generation equipment.
- Conducted routine maintenance on generators, ensuring optimal performance and reliability.
- Collaborated with clients to determine service needs, providing tailored solutions and support.
- Trained junior technicians on safety protocols and technical procedures for field operations.
- Managed inventory of parts and tools, ensuring availability for timely service interventions.
- Developed comprehensive reports detailing service activities and equipment status for management review.
- Maintained up-to-date knowledge of industry trends and advancements in power systems technology.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Mechanic / on Highway
Clarke Power Servives
09.2003 - 05.2010
- Diagnosed and repaired mechanical issues in various types of equipment.
- Performed routine maintenance to ensure optimal performance and reliability.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Trained junior mechanics on proper safety procedures and equipment handling.
- Implemented preventive maintenance schedules to enhance equipment longevity.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Developed detailed reports outlining repair activities and maintenance performed.
- Utilized diagnostic tools to troubleshoot complex mechanical problems effectively.
- Conducted inspections and tests to identify malfunctioning components accurately.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Education
High School Diploma -
Lewis Cass High School
Walton, INSkills
- Marine engine diagnostics
- Routine maintenance procedures
- Mechanical troubleshooting
- Electrical system repair
- Safety compliance protocols
- Customer service excellence
- Training and mentoring staff
- Proactive maintenance scheduling
- Technical documentation review
- Cross-functional collaboration
- Parts procurement strategies
- Quality control measures
- Corrosion prevention strategies
- Battery management systems
- Marine systems expertise
- Fuel system diagnostics
- Engine maintenance
- Preventive Maintenance
- Attention to detail
- Decision-making
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Journey Level Marine Technician
Pacific Power Group
08.2024 - Current
Marine Service Technician
Ww Williams
09.2022 - 07.2024
Marine Technician Journey Level
Pacific Power Group
01.2020 - 09.2022
Field Service Technician Off Highway
Valley Power Systems
03.2016 - 01.2020
Service Manager
Valley Power Service
09.2014 - 03.2016
On High Field Service Tehnician
Valley Power Systems
06.2010 - 09.2014
Mechanic / on Highway
Clarke Power Servives
09.2003 - 05.2010
High School Diploma -
Lewis Cass High School