CRM
Jonatan Zaldivar
Head Of Logistics And Transportation
Mexico
Summary
Results-driven and technically-savvy Operations Director with a progressive career in supply chain, logistics, and transportation. Demonstrated success in transforming under-performing units through continuous process improvements to enhance quality and efficiency. Recognized as a motivating and respectful leader, adept at building and managing loyal, high-performance teams. Exceptional communication, interpersonal, and decision-making skills, excelling in high-pressure environments.
Https://www.linkedin.com/in/jonzca/
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operations Director Contract Logistics
GEODIS
Mexico
12.2024 - Current
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Slashed overtime expenses by restructuring staff and management team schedules.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Mentored employees and offered constructive feedback for performance improvement.
- Led, supervised and provided strategic direction for workforce of +400 employees.
Intermodal & Logistics Senior Manager
MEDITERRANEAN SHIPPING COMPANY MEXICO
Mexico City
01.2023 - 11.2024
- Support department managers with their strategy and ensure alignment with principals consequently communicate strategy in-house to all stakeholders raising awareness level and time line.
- Establish, maintain and review/renegotiation of vendor contracts (+200) within the scope of the role Leading the implementation and integration of new supply chain programs, projects and processes.
- Creation, review, analyses and action productivity performance and establish productivity targets (follow-up leading to an improvements).
- Prepares and conducts Monthly/Quarterly Business Reviews (MBR/QBR) Prepares and reviews KPI reports and documentation for C-Level
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Operations Key Accounts Manager
GEODIS
Mexico
01.2022 - 12.2022
- Leading the implementation and integration of new supply chain programs, projects and processes.
- Establishment of performance measures and leveraging these to drive business performance and customer service level requirements.
- Prepares and conducts Monthly/Quarterly Business Reviews (MBR/QBR) Prepares and reviews KPI reports and documentation.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
Head of Transport, Trade and Logistics (Center of Expertise) North America Region
HITACHI POWER GRIDS
01.2021 - 12.2021
- Leading the Center of Expertise for all logistics, trade compliance and international transportation ( air, ocean and land freight) for project cargo (outbound) and production material (inbound) for the factories located at Mexico, USA and Canada.
- Design and implementation of a automation project in order to improve tracking and trace for all business units.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Logistics and Transportation Manager - Mercado Envios
MERCADO LIBRE MEXICO
01.2020 - 12.2020
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited the organization''s bottom line.
Logistics Manager
MSC MEXICO
Mexico City
01.2019 - 12.2020
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Ensured compliance with industry regulations and standards through regular audits and process reviews.
Delivery Manager
MAERSK MEXICO
01.2018 - 12.2019
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Design and implementation of the operational strategy setup for inland transportation, forwarding, security and crossborder operations with efficiencies that resulted on average USD 300K in cost savings.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Supervised operations of 24-hour customer service desk staffed by 35 team members.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into internal procedures for ongoing success.
Transportation Manager
01.2017 - 12.2018
Intermodal Transportation Coordinator
01.2016 - 12.2017
Inland Transportation Coordinator
LESCHACO MEXICANA
01.2015 - 12.2016
- Designed and creation of the new Intermodal department as an independent function for the imports and exports forwarding operations and achieving a reduction on losses by 95% for the FCL operation and 80% reduction for the LCL operation.
- Coordination and alignment on the Hazardous Materials department with the Intermodal department by planning the resources and creating the Common and Working Instructions including KPI.
- Arranged and design an own LCL service, including distribution to be offered as a new value proposition for the services portfolio.
- Creation of a Vendors Loyalty program that resulted in a strong relation with a positive impact on cost reductions and profitability increase by having long term negotiation of the contracts.
Traffic Analyst
HAPAG-LLOYD MEXICO
01.2010 - 12.2015
- Coordination and execution of the transportation service for customers on the automotive sector, cold chain sector and intermodal transportation with on time deliveries and logistics efficiencies.
- Streamlined communication between departments involved in transportation projects, fostering a collaborative working environment conducive to success.
- Enhanced traffic management systems through meticulous monitoring of traffic patterns and trends.
- Conducted regular site visits to collect data on the ground, ensuring accurate representation of real-world situations in analyses.
Education
MBA - Business Administration
Universidad Tecnológica De México - UNITEC
Mexico 12.2019 - 01.2021
Bachelor of International Business - International Business
Universidad Tecnológica De México - UNITEC
Mexico 08.2007 - 09.2010
Skills
- Efficient delivery management
- Transportation management
- Capacity planning
- Workforce planning
- Organizational development
- Efficient delivery management
- Multimodal logistics management
- Logistics management
Certification
Executive Coaching
Software
TMS
WMS
Timeline
Operations Director Contract Logistics
GEODIS
12.2024 - Current
Intermodal & Logistics Senior Manager
MEDITERRANEAN SHIPPING COMPANY MEXICO
01.2023 - 11.2024
Scrum Master
11-2022
Operations Key Accounts Manager
GEODIS
01.2022 - 12.2022
Six Sigma Black Belt
08-2021
Head of Transport, Trade and Logistics (Center of Expertise) North America Region
HITACHI POWER GRIDS
01.2021 - 12.2021
Executive Coaching
11-2020
Logistics and Transportation Manager - Mercado Envios
MERCADO LIBRE MEXICO
01.2020 - 12.2020
MBA - Business Administration
Universidad Tecnológica De México - UNITEC
12.2019 - 01.2021
Logistics Manager
MSC MEXICO
01.2019 - 12.2020
Delivery Manager
MAERSK MEXICO
01.2018 - 12.2019
Transportation Manager
01.2017 - 12.2018
Intermodal Transportation Coordinator
01.2016 - 12.2017
Inland Transportation Coordinator
LESCHACO MEXICANA
01.2015 - 12.2016
Traffic Analyst
HAPAG-LLOYD MEXICO
01.2010 - 12.2015
Bachelor of International Business - International Business
Universidad Tecnológica De México - UNITEC
08.2007 - 09.2010
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