Jonathan Gonzalez Luis
Tecamac
Summary
Genuine customer service and sales representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identify customers needs and delivering effective solutions to their problems. Bilingual, hardworking, and ready to learn.
Overview
5
5
years of professional experience
Work History
Sales Support Coordinator
Thomson Reuters Corporation
Mexico Nuevo, Mexico City, Mexico
12.2023 - Current
- Complete administrative duties for the sales team, like scheduling appointments, answering customers' questions, and informing customers of their order statuses.
- Create Commercial Policies. and proposals with information regarding products, financials, terms, etc.
- Post-Sale follow-up.
- Outreach sequence email set up for quick campaigns and appointment setting.
- Reporting & tracking, maintaining databases e.g., sales, usage, online v/s print content.
- Support implementation of new products/services.
- Set up an Onboarding call.
- Create quotes in Salesforce.
- Product Profile update program.
- Reference call campaign.
Customer Service Representative
AT&T Business
Mexico City, Mexico
12.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked to understand the needs of each customer and gave them solutions based on their business.
- Maintained up to date knowledge of products and services.
- Worked to address all customer concerns in a timely and effective manner.
- Developed successful tactics to sell products and services to customers.
- Handled customer calls and responded to queries about services. product malfunctions, promotions, and billing.
- Email follow up for sales and customer satisfaction.
Education
Business Administration
UPEM
Tecamac, México, Mexico06-2019
Skills
- Sales training
- Sales expertise
- Scheduling
- Sales strategy development
- Effective negotiation
- Teamwork
- Problem-solving
- Reliability
- Active listening
- Adaptability and flexibility
- Team building
- Analytical thinking
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Support Coordinator
Thomson Reuters Corporation
12.2023 - Current
Customer Service Representative
AT&T Business
12.2019 - 12.2023
Business Administration
UPEM