Jonathan González
Baja California Sur
Summary
Dynamic Professional of service with a proven track record , enhancing guest satisfaction and team productivity through effective staff management and personalized service. Skilled in inventory controls and problem-solving, I excel in fast-paced environments, significantly reducing guest complaints and coordinating seamless events. Demonstrates exceptional planning, coordination, and multitasking abilities, ensuring high-quality standards across operations.
Always willing to keep learning new skills and enhances team work
Overview
5
5
years of professional experience
1
1
Language
Work History
F&B Supervisor
Drift Hotels
11.2021 - Current
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw day-to-day operations of 29-room hotel with staff of 12 employees.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Maintained highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Restaurant General Manager
Restaurante La Revolución/ Dalton Gin Bar
11.2019 - 10.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Administración De Empresas Turísticas Y De Servici - Tourism
UVM Campus San Rafael
CDMXSkills
Recipes and menu planning
Timeline
F&B Supervisor
Drift Hotels
11.2021 - Current
Restaurant General Manager
Restaurante La Revolución/ Dalton Gin Bar
11.2019 - 10.2021
Administración De Empresas Turísticas Y De Servici - Tourism
UVM Campus San Rafael
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