Jonathan Hesli Garza Blizzard
Instructional Designer
Monterrey
Summary
Instructional Designer & Learning Solutions Specialist with a strong UX design orientation. I craft user-centered learning that blends instructional design rigor with Bloom’s Taxonomy–aligned content strategy and Design Thinking–driven project management. I deliver intuitive, accessible, and engaging experiences—e-learning, microlearning, gamified activities, and guided roleplays—tied to clear performance outcomes. Known for turning complex tech topics into frictionless learning journeys and leading projects from discovery to delivery.
Overview
9
9
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Learning Solutions Developer & Project Lead
Teleperformance
01.2024 - Current
- Led end-to-end design of user-centered digital learning, emphasizing accessibility, clarity, and engagement.
- Applied Bloom’s Taxonomy to define learning objectives, assessment depth, and scaffolding across modules.
- Managed projects using Design Thinking (empathize → define → ideate → prototype → test) to align solutions with learner and business needs.
- Built interactive e-learnings (Rise/Storyline, H5P), gamified challenges (Training Arcade), microlearning paths, and roleplays (Zenarate, Second Nature) with clean information architecture.
- Co-authored proposals, scoped solutions, and coordinated cross-functional teams to ensure timely, high-quality delivery.
- Drove consistency with design systems (patterns, component libraries, tone/voice) to speed iteration and raise quality.
Bilingual Trainer
Teleperformance
01.2021 - 01.2023
- Delivered technical onboarding (networking, satellite internet, troubleshooting) with Trainex-aligned facilitation and Bloom’s-guided content sequencing.
- Orchestrated classroom/virtual dynamics (breakouts, pacing, inclusive Q&A), embedded feedback loops, and used rapid usability checks to refine materials.
- Converted PowerPoint storyboards into learner-friendly flows; improved navigation and interaction, boosting satisfaction and graduation/QA/CSAT outcomes.
- Produced job aids and scenario guides informed by user feedback and performance data.
Bilingual Support Specialist – Tier 2
Teleperformance
01.2019 - 01.2021
- Advanced troubleshooting (routers/modems, VPNs, connectivity) in English/Spanish; transformed frequent issues into clear job aids that fed microlearning and coaching.
Fundraising Intern
ITAM
01.2017 - 01.2018
- Automated data processes and improved spreadsheet usability and data clarity for internal stakeholders.
Education
B.S. - Computer Systems Engineering
UTEL
Mexico City, Mexico01.2025
Bachelor of Science - Software Development Studies
FIME UANL
Monterrey, Nuevo León, Mexico 05.2001 -
Bachelor of Science - Economics
ITAM
Mexico City, Mexico 05.2001 -
Skills
- Instructional Design UX
- E-learning development, curriculum design, microlearning
- Learning methodologies: Bloom’s Taxonomy for objectives, assessments, scaffolding
- UX research (surveys, interviews, quick usability checks) & learner journey mapping
- Personas, information architecture, content hierarchy
- Gamification, scenario/roleplay design, blended programs
- Style guides, design systems, accessibility-first approach (WCAG-aware)
- Project Management
- Design Thinking: empathize, define, ideate, prototype, test
- Sprint planning, backlog grooming, stakeholder reviews, iterative delivery
Certification
Trainex – Train-the-Trainer (Delivery & Group Leadership): live facilitation, classroom/virtual management, group dynamics, feedback & coaching, session planning, performance debriefs
INSTRUCTIONAL DESIGN TOOLS & PLATFORMS
- Authoring: Articulate Rise & Storyline, H5P
- Gamification: The Training Arcade
- Presentation/Facilitation: PowerPoint
- AI Roleplays: Zenarate, Second Nature
Timeline
Learning Solutions Developer & Project Lead
Teleperformance
01.2024 - Current
Bilingual Trainer
Teleperformance
01.2021 - 01.2023
Bilingual Support Specialist – Tier 2
Teleperformance
01.2019 - 01.2021
Fundraising Intern
ITAM
01.2017 - 01.2018
Bachelor of Science - Software Development Studies
FIME UANL
05.2001 -
Bachelor of Science - Economics
ITAM
05.2001 -
B.S. - Computer Systems Engineering
UTEL