Summary
Overview
Work History
Education
Skills
Certification
INSTRUCTIONAL DESIGN TOOLS & PLATFORMS
Timeline
Generic

Jonathan Hesli Garza Blizzard

Instructional Designer
Monterrey

Summary

Instructional Designer & Learning Solutions Specialist with a strong UX design orientation. I craft user-centered learning that blends instructional design rigor with Bloom’s Taxonomy–aligned content strategy and Design Thinking–driven project management. I deliver intuitive, accessible, and engaging experiences—e-learning, microlearning, gamified activities, and guided roleplays—tied to clear performance outcomes. Known for turning complex tech topics into frictionless learning journeys and leading projects from discovery to delivery.

Overview

9
9
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Learning Solutions Developer & Project Lead

Teleperformance
01.2024 - Current
  • Led end-to-end design of user-centered digital learning, emphasizing accessibility, clarity, and engagement.
  • Applied Bloom’s Taxonomy to define learning objectives, assessment depth, and scaffolding across modules.
  • Managed projects using Design Thinking (empathize → define → ideate → prototype → test) to align solutions with learner and business needs.
  • Built interactive e-learnings (Rise/Storyline, H5P), gamified challenges (Training Arcade), microlearning paths, and roleplays (Zenarate, Second Nature) with clean information architecture.
  • Co-authored proposals, scoped solutions, and coordinated cross-functional teams to ensure timely, high-quality delivery.
  • Drove consistency with design systems (patterns, component libraries, tone/voice) to speed iteration and raise quality.

Bilingual Trainer

Teleperformance
01.2021 - 01.2023
  • Delivered technical onboarding (networking, satellite internet, troubleshooting) with Trainex-aligned facilitation and Bloom’s-guided content sequencing.
  • Orchestrated classroom/virtual dynamics (breakouts, pacing, inclusive Q&A), embedded feedback loops, and used rapid usability checks to refine materials.
  • Converted PowerPoint storyboards into learner-friendly flows; improved navigation and interaction, boosting satisfaction and graduation/QA/CSAT outcomes.
  • Produced job aids and scenario guides informed by user feedback and performance data.

Bilingual Support Specialist – Tier 2

Teleperformance
01.2019 - 01.2021
  • Advanced troubleshooting (routers/modems, VPNs, connectivity) in English/Spanish; transformed frequent issues into clear job aids that fed microlearning and coaching.

Fundraising Intern

ITAM
01.2017 - 01.2018
  • Automated data processes and improved spreadsheet usability and data clarity for internal stakeholders.

Education

B.S. - Computer Systems Engineering

UTEL
Mexico City, Mexico
01.2025

Bachelor of Science - Software Development Studies

FIME UANL
Monterrey, Nuevo León, Mexico
05.2001 -

Bachelor of Science - Economics

ITAM
Mexico City, Mexico
05.2001 -

Skills

  • Instructional Design UX
  • E-learning development, curriculum design, microlearning
  • Learning methodologies: Bloom’s Taxonomy for objectives, assessments, scaffolding
  • UX research (surveys, interviews, quick usability checks) & learner journey mapping
  • Personas, information architecture, content hierarchy
  • Gamification, scenario/roleplay design, blended programs
  • Style guides, design systems, accessibility-first approach (WCAG-aware)
  • Project Management
  • Design Thinking: empathize, define, ideate, prototype, test
  • Sprint planning, backlog grooming, stakeholder reviews, iterative delivery

Certification

Trainex – Train-the-Trainer (Delivery & Group Leadership): live facilitation, classroom/virtual management, group dynamics, feedback & coaching, session planning, performance debriefs

INSTRUCTIONAL DESIGN TOOLS & PLATFORMS

  • Authoring: Articulate Rise & Storyline, H5P
  • Gamification: The Training Arcade
  • Presentation/Facilitation: PowerPoint
  • AI Roleplays: Zenarate, Second Nature

Timeline

Learning Solutions Developer & Project Lead

Teleperformance
01.2024 - Current

Bilingual Trainer

Teleperformance
01.2021 - 01.2023

Bilingual Support Specialist – Tier 2

Teleperformance
01.2019 - 01.2021

Fundraising Intern

ITAM
01.2017 - 01.2018

Bachelor of Science - Software Development Studies

FIME UANL
05.2001 -

Bachelor of Science - Economics

ITAM
05.2001 -

B.S. - Computer Systems Engineering

UTEL

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Jonathan Hesli Garza BlizzardInstructional Designer