JONATHAN MORA SANDOVAL
Cloud Engineer
Guadalajara
Summary
Proactive and goal-oriented professional with 3 years of experience in IT infrastructure for cloud computing platform (GCP), with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
My strong teamwork skills, adaptability, and commitment to quality have enabled me to collaborate effectively with multidisciplinary teams, driving business objectives and ensuring the satisfaction of end users.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Systems Engineer
TATA Consultancy Services
06.2025 - Current
- Understand client needs and objectives by conducting proactive customer and data analysis, by reading the case details, having video conferences with the customer to gather more information and better understand the concern/request/issue.
- Skilled at working independently and collaboratively in a team environment.
- Deliver technical support in the premium tier of GCP by troubleshoot and resolve issues related Google Compute Engine (GCE), Cloud Monitoring, IAM, & Terraform. GCE & Cloud Monitoring being my two specializations.
- Always researching in all the available documentation (internal & external), replicating the issue & following GCP's best practices.
- Be able to manage APIs, CLI & UI, Terraform. Talking more about GCE; how to manage & create VM instances and all that it involves a VM as IP addresses, storage, firewall rules, OS, reservations, root cause analysis and improving VM performance. Talking about Cloud Monitoring be able to work with Metrics Explorer, Cloud Logging, & Prometheus.
- Collaborate with multiple teams such as product team, Account managers, my leads to resolve complex technical cases, ensuring the case is solved within the SLOs & SLAs, maintain high customer satisfaction through clear communication, timely updates, and effective problem ownership.
- Keep team's metrics high to be always in healthy metrics to have a good visibility for the client (Google) and the company (TCS).
Systems Engineer
EPAM Systems
01.2023 - 06.2025
- Highly skilled in Google Cloud Platform, with hands-on experience managing Compute Engine, IAM and other GCP services. Solving problem on break/fix scenarios while adhering to GCP best practices.
- I possess a strong ability to understand user concerns, requests, and errors, conducting thorough research and troubleshooting as needed always aligning myself to SLA and SLOs.
- Committed to continuously updating technical skills and industry knowledge through ongoing education and training.
- Experienced in collaborating with cross-functional teams to gather requirements and deliver effective solutions.
Junior Network Analyst
Baxter
04.2021 - 11.2022
- Develop scripts using python & ansible languages depending on team's requests.
- In cooperation developed a chatbot with python to automate some team's daily tasks deployed in MS teams.
- Usage of networking tools as to monitor network.
Education
Informatic Engineer - Computer And Information Sciences
Universidad De Guadalajara
Guadalajara, Jalisco, Mexico09.2023
Skills
Resilience
Self-management
Team work
Problem solving
Proactiveness
Linux
Programming
Cloud computing
Troubleshooting
undefinedCertification
Google Cloud Certified Associate Cloud Engineer
Timeline
Systems Engineer
TATA Consultancy Services
06.2025 - Current
Systems Engineer
EPAM Systems
01.2023 - 06.2025
Junior Network Analyst
Baxter
04.2021 - 11.2022
Informatic Engineer - Computer And Information Sciences
Universidad De Guadalajara
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