Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Nunez

Correctional Law Enforcement Officer
Fort Pierce, Florida

Summary

I am a dedicated Correctional Officer with a solid educational background in psychology. With an Associate of Arts in Psychology and ongoing studies toward a Bachelors in Criminology, I bring a profound understanding of behavioral health that enhances my ability to address the complex needs of inmates experiencing psychiatric crises. During my time at the Maine State Prison, I have had direct experience in managing and de-escalating such situations, further honing my skills in this area.

My tenure at the Maine State Prison has allowed me to develop robust skills in crisis intervention, behavioral observation, and implementing treatment strategies. However, what truly sets me apart is my personal dedication to mental health, honed over two decades of managing familial mental health conditions. This experience has provided me with unique insights into the nuances of psychological support and patient advocacy, reassuring you of my capabilities in this field.

My ability to excel in high-stress environments, strong decision-making capabilities, exceptional interpersonal skills, and thorough knowledge of correctional system operations and regulations make me an ideal fit for the role of Correctional Acuity Specialist. I am deeply passionate about the Maine Department of Corrections' mission of destigmatizing corrections and promoting restorative justice practices. I am committed to advancing the safety and well-being of both staff and residents by integrating treatment, education, and rehabilitative opportunities into daily correctional activities.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Correctional Officer

Maine State Prison
01.2024 - Current
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Documented inmate behavior and activities in logbooks.
  • Conducted security checks of inmates and living areas.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Quality Analyst Lead

Teleperformance USA
01.2020 - 03.2023
  • Advised developers on problems with databases, performance and other issues.
  • Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
  • Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
  • Analyzed quality threshold metrics to compile QMS reports.
  • Supported development of materials, aids and curriculum to direct staff in procedures and operations.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Trained end-users on system functionality post-implementation, ensuring seamless adoption of new features or changes to existing applications.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Coached and motivated 12-person QA team to develop competencies.
  • Enhanced customer experience by collaborating closely with support teams to promptly address reported issues or concerns.
  • Mentored junior analysts, promoting professional growth through training sessions and constructive performance evaluations.

Assistant Store Manager

Wendy's Starboard
01.2016 - 01.2020
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Bachelor of Science - Criminology

Indian River State Collage
Fort Pierce, FL
02.2024 - Current

Associate of Arts - Counseling Psychology

Indian River State Collage
Fort Pierce, FL
03.2021 - 12.2023

Medical Coding - Medical Claims Examination

Penn Foster College
Scottsdale, AZ
11.2019 - Current

Skills

Flexible and Adaptable

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Timeline

Bachelor of Science - Criminology

Indian River State Collage
02.2024 - Current

Correctional Officer

Maine State Prison
01.2024 - Current

Associate of Arts - Counseling Psychology

Indian River State Collage
03.2021 - 12.2023

Quality Analyst Lead

Teleperformance USA
01.2020 - 03.2023

Medical Coding - Medical Claims Examination

Penn Foster College
11.2019 - Current

Assistant Store Manager

Wendy's Starboard
01.2016 - 01.2020
Jonathan NunezCorrectional Law Enforcement Officer