Jonathan Sicairos
Brawley
Summary
Experienced customer service professional bringing 7 years of coordinating shipments between USA & MEXICO, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.
Overview
9
9
years of professional experience
Work History
Carrier Sales Representative
Airos Logistics LLC
12.2022 - Current
- Conducted regular meetings with dispatch & accounting team to develop strong communication and identify areas of improvement.
- Develop strong relationships with vendors, resulting in better pricing and improved service quality.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Communication with Freight forwarders everyday.
- Problem solving with merchandise crossing at MX - USA border.
- Relationship and communication with carriers everyday.
- Travelling when required.
Logistics Coordinator
Golden Gate Paper Company Inc.
12.2017 - 09.2022
- Maintained excellent working relationships with customers by efficiently responding to all inquiries and complaints concerning work orders, invoices and shipments.
- Tracked carriers and notified customers of status or potential delays.
- Have communication with freight brokers and resolve carrier delays.
- Solve problems via e-mail - phone every day.
- Pick up 45-50 loads per day with different carriers and deliver them to our customer in Mexico.
- Created invoice / Shippers and bill of lading's daily.
- Interact with custom brokers in Mexico and USA for problem solving with loads or carriers crossing the border.
Transportation Dispatcher
RAEL Logistics
01.2017 - 12.2017
- Reviewed paperwork and contracts prior to dispatching crew members to ensure accuracy and understanding of all details.
- Worked closely with customers to effectively resolve issues and complaints.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Managed and coordinated truck drivers to cross the Mexico - USA border everyday on time for pickups and deliveries .
- Spoke everyday with freight brokers to assign appointments and pick up loads.
Warehouse Worker
OAM Custom Brokers
01.2016 - 12.2016
- Lifted warehouse materials up to 50 lbs.
- Estimated weights, heights and centers of balance to make precise placements.
- Knowledge with Import - Export documents (NAFTA, SHIPPERS, FDA, USDA, BOL's)
- Inspected merchandise (Making sure every load had its required paper work to export to Mexico.)
Education
International business and Trade
University Xochicalco
Mexicali, Mexico2016
Skills
- Import / Export documentation knowledge
- Freight transportation coordination (D2D)
- Customer Service
- ITN knowledge
- Operational efficiency
- Inventory management procedures
- Bilingual (English - Spanish)
- Quickbooks - advanced level
Timeline
Carrier Sales Representative
Airos Logistics LLC
12.2022 - Current
Logistics Coordinator
Golden Gate Paper Company Inc.
12.2017 - 09.2022
Transportation Dispatcher
RAEL Logistics
01.2017 - 12.2017
Warehouse Worker
OAM Custom Brokers
01.2016 - 12.2016
International business and Trade
University Xochicalco
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