JONATHAN DAVID DRORY
New York,NY
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
Languages
7
7
years of professional experience
Education
Bachelor of Science - Business Administration
08.2015 - 5 2019
- GPA: 3.91 /4.0
- Honors: Summa Cum Laude
- Dean's List Spring 2017, Fall 2017, Spring 2018, Fall 2018, Spring 2019
Skills
Google Analytics Certificate
Microsoft 365
CRM
Sales Analysis
Client Relationship Management
Account Management
Timeline
Account Manager - Mazuma Financial
04.2022 - 03.2024
General Insurance Producer - Mazuma Financial
03.2020 - 04.2022
Manager - John’s Grill
09.2017 - 03.2020
University of San Francisco - Bachelor of Science, Business Administration
08.2015 - 5 2019
Work History
Account Manager
Mazuma Financial
04.2022 - 03.2024
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Upsold additional products and services after identifying customer needs and requirements.
General Insurance Producer
Mazuma Financial
03.2020 - 04.2022
- Acted as producer responsible for the sale of annuities, life and health insurance policies for over 27 national carriers
- Developed marketing plan and strategy in order to cultivate new prospects and enhance warm client base
- Engaged in hands-on community outreach to create a book of over 600 personal clients
- Active sales strategy resulted in sales of over $200,000 in new business in 2021 alone
- Increased company’s annuity clientele by 30 new clients in 2021
Manager
John’s Grill
09.2017 - 03.2020
- Oversee employees in back and front of house to ensure professionalism and highest service standards
- Met and exceed restaurant objectives customer satisfaction in 2017 and 2018
- Coached 60+ employees on NYC hospitality skills, food and beverage knowledge and company policies