3D modeling
JONATHAN EDWIN SANDOVAL AGUIRRE
Account Administration
SANTIAGO DE QUERETARO
Summary
Results-driven professional with 10+ years of customer service experience across multiple industries. Known for problem-solving skills and strong emphasis on teamwork to deliver results. Offers a friendly working environment that effectively meets customer needs and business demands. Skilled at training new employees and mentoring team members for success.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Account Administrative Executive
Tata Consultancy Services (TCS)
01.2024 - Current
- Began as a Customer Service Representative in the Service Desk, providing first-line technical assistance through troubleshooting of customer issues and accurate delegation of complex issues.
- After around four months, based on consistently top-tier performance and metrics, I was selected for cross-training with a Level 2 team, handling more complex technical issues.
- I was promoted to L1.5 Agent within six months to manage back-end duties and knowledge assistance for new team members.
- I was offered two developmental opportunities in January 2025: Lead training to support the existing lead and be considered for a future promotion within or outside the project, or to join the Account Administrative team to leverage my performance and stakeholder trust to improve results and metrics.
- I accepted the opportunity to join the Account Administrative team, where I currently drive client satisfaction through timely resolution of account issues and proactive communication, while delivering exceptional customer service by promptly addressing client inquiries and concerns.
Aircraft Dispatcher
Air Business FBO
02.2018 - 02.2022
- Air Business FBO, an aircraft dispatch and ground handling business located at Queretaro International Airport, where I provided complete services to local and international customers.
- Delivered personalized customer service via email, telephone, and in-person.
- Managed billing and payment processing through xsav560 software.
- Coordinated external services (transport, lodging, catering).
- Managed flight plans and logistics handling; collaborating with airport, immigration, and customs officials for international flight dispatch;
- Promoted to Dispatch Lead within two years, recognized for exceptional customer service and meticulous operational focus.
- Assisted in new staff recruitment and training.
Head Cashier Operator
Banco del Bajío
04.2015 - 08.2017
- Managed cash, credits, securities, and vault operations.
- Promoted to Head Cashier within three months, recognized for commitment, accountability, leadership, and customer-centric service.
- I was in charge of rigorous opening and closing procedures to safeguard bank assets.
- Helped train new employees and delivered exceptional customer service through patient and empathetic client interaction.
Education
AIRCRAFT TECHNICIAN - Aircraft Dispatcher Certificate, Private Pilot Certificate
Flight School ANTA
BACHELOR OF HOSPITALITY AND TOURISM MANAGEMENT - undefined
Universidad Tec Milenio Campus Querétaro
Skills
- Technical aptitude
- Accounts receivable management
- Customer service
- Microsoft office
- Problem-solving
- Honest and dependable
Interests
Videogames
Camping
Exercise
Reading
Cooking
Travel
Timeline
Account Administrative Executive
Tata Consultancy Services (TCS)
01.2024 - Current
Aircraft Dispatcher
Air Business FBO
02.2018 - 02.2022
Head Cashier Operator
Banco del Bajío
04.2015 - 08.2017
BACHELOR OF HOSPITALITY AND TOURISM MANAGEMENT - undefined
Universidad Tec Milenio Campus Querétaro
AIRCRAFT TECHNICIAN - Aircraft Dispatcher Certificate, Private Pilot Certificate
Flight School ANTA
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