Jonathan Gersaim Romero Vazquez
Recruiter
Ecatepec
Summary
Dynamic leader with a proven track record at Luxconnect, adept in sales strategy implementation and coaching. Excelled in enhancing customer satisfaction and team performance, achieving notable sales targets. Skilled in problem-solving and multitasking, fostering significant improvements in efficiency and staff development.
Part of the HR as recruiter, I interview candidates with good sales skills and good communication skills
Overview
6
6
years of professional experience
2
2
Languages
Work History
Team Leader, Sales Operations
Luxconnect
08.2024 - Current
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
HR Recruiter
Luxconnect
06.2024 - Current
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Floor Supervisor
HCC
10.2022 - 05.2024
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Call Center Executive
CCSI
09.2021 - 06.2022
- Contributed to the development of new training materials, resulting in increased employee engagement and productivity.
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
Supervisor of Operations
Telvista
01.2019 - 05.2020
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
High School Diploma -
Bachilleres N19
Ecatepec, México, Mexico 05.2001 -
Skills
Sales training
Target setting
Sales reporting
Sales strategy implementation
Coaching and mentoring
Staff development
Problem-solving abilities
Multitasking
Timeline
Team Leader, Sales Operations
Luxconnect
08.2024 - Current
HR Recruiter
Luxconnect
06.2024 - Current
Floor Supervisor
HCC
10.2022 - 05.2024
Call Center Executive
CCSI
09.2021 - 06.2022
Supervisor of Operations
Telvista
01.2019 - 05.2020
High School Diploma -
Bachilleres N19
05.2001 -
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