Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Work Preference
Timeline
Generic

Jordi Otero

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Supervisor

Hotel Boutique Toluca
09.2015 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Auditor

Grupo Hotelero
08.2022 - 05.2023
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Performed observations and evaluated supporting documents to supplement audit findings.

Education

MBA - Business Administration

Universidad Latinoamericana
Mexico City, Mexico
05-2021

Skills

  • Training and mentoring

  • Goal oriented

  • Staff management

  • Customer service

  • Attention to detail

  • Inventory control

  • Analytical thinking

  • Priority management

Accomplishments

  • Supervised team of 33 staff members.
  • Documented and resolved lack of internal auditory which led to a reduction from 15 average in terms of incidences across the hotel to 5 .
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Certification

  • Diploma in business management - International Business Management Institute.
  • Mini MBA - International Business Management Institute.
  • Online Marketing fundamentals - Google
  • SAP S/4HANA Finance Training (vs SAP FICO)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balanceFlexible work hoursWork from home option401k matchStock Options / Equity / Profit SharingPersonal development programsCompany Culture

Timeline

Auditor

Grupo Hotelero
08.2022 - 05.2023

Supervisor

Hotel Boutique Toluca
09.2015 - Current

MBA - Business Administration

Universidad Latinoamericana

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Jordi Otero