JORGE ALBERTO SANTOS PRIEGO
Training Facilitator
Mexico City,
Summary
Passionate about driving company success and growth. Dedicated to fostering an engaged workforce that aligns with the organization's culture and values. With a proven track record in employee engagement strategies, I create a motivating and connected environment for individuals. Leveraging my expertise in cultivating a positive company culture, I contribute to the overall success of the organization while ensuring employee investment in its mission.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Vacation Ownership Specialist
Hyatt Vacation Club
03.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Leading the Synergy's meetings, creating rapport and engagement with the entire team to increase and maintain the sales goals.
- Currently part of the performance committee.
- "Associate of the year" Award.
Bilingual Trainer
Teleperformance - Chime / Verizon
10.2020 - 11.2022
- Trained and lead at least 25 people providing follow up to their first months on operations, ensuring they reach their operational KPI goals
- Creation and development of the training agenda and materials for the clients
- Experience in change management and the compliance of updates for different campaigns, also the creation of a new LOB for a new campaign, being in charge of the first waves to get the approval of the client, Verizon Wireless
- Developed adult learning skills to be able to successfully deliver agents with the proper tools and knowledge on the deadlines needed for operations
Bilingual Agent
Teleperformance - Xfinity
05.2019 - 10.2020
- Complied with KPIs on goal every month, getting the chance to start developing
- Maintained 100% positive feedback rating from customers from a retention department
Education
Bachelor of Laws -
UNAM FES Aragón
07.2017 - 12.2021
Highschool - undefined
UNITEC Campus Ecatepec
Skills
Transactional leadership
Adaptability to the learning skills of new hires
Assertiveness
Effective communication
Large groups handling
Engaging learning dynamics
Advanced Office
SMART Commitments
Training needs detection
Maingoal
Contribute to the success and growth of the company by generating employees engaged with the company culture and values
Timeline
Vacation Ownership Specialist
Hyatt Vacation Club
03.2023 - Current
Bilingual Trainer
Teleperformance - Chime / Verizon
10.2020 - 11.2022
Bilingual Agent
Teleperformance - Xfinity
05.2019 - 10.2020
Bachelor of Laws -
UNAM FES Aragón
07.2017 - 12.2021
Highschool - undefined
UNITEC Campus Ecatepec
Similar Profiles
Nicole K. GlennNicole K. Glenn
Access Sales | Events Lead at Hyatt Vacation Club Welk ResortAccess Sales | Events Lead at Hyatt Vacation Club Welk Resort
Kasandra BigleyKasandra Bigley
Marketing Operations Coordinator at Hyatt Vacation ClubMarketing Operations Coordinator at Hyatt Vacation Club
STEVEN A. SEGOVIASTEVEN A. SEGOVIA
Activities Operations Supervisor at Hyatt Vacation ClubActivities Operations Supervisor at Hyatt Vacation Club