Jorge Ascencio

• Support suppliers with content creation, transmission, ingestion, validation, publishing, and ongoing maintenance.
• Guide suppliers through system testing and acceptance to ensure successful integration.
• Oversee commercial and operational activities, enabling supplier functionality across platforms.
• Troubleshoot integration issues by submitting Jira tickets and collaborating with relevant teams (such as webMethods and development) to ensure timely resolution.
• Participated in kickoff meetings with private suppliers to guide them through platform integration requirements, covering areas like catalog templates, catalog loading, data exchange, and transaction methods.
• Updated the CRM (HubSpot) to keep stakeholders informed about the integration process and progress for each private supplier.

Key Achievements:

Developed process playbooks that improved supplier onboarding efficiency.
Automated validation tasks, reducing response times and improving customer support.

• Managed overall account relationships and daily sales activities, ensuring service and support for the assigned customer base.
• Coordinated internal and external resources to facilitate quoting, demand fulfillment, and troubleshooting of customer requirements.
• Oversaw the Quote-to-Order process, including order preparation for specified customers; coordinated resources for quotation processing and collaborated with management on pricing strategies.
• Led supplier quality calls, developed internal action plans, and communicated updates with relevant account team members.
• Monitored and resolved issues related to returns, invoicing, credit handling, and shipping in a timely manner.
• Ensured seamless operations across multiple customer accounts by maintaining clear communication channels and effective issue resolution processes.
• Enhanced sales performance through the implementation of effective upselling techniques.
• Contributed to revenue growth by consistently meeting or exceeding individual sales targets.
• Increased repeat business with personalized follow-ups and tailored product recommendations.
• Provided exceptional customer service by actively listening to concerns and offering solutions that met their needs.
• Order Entry
• Verify that all orders are accurately entered, reflecting correct product specifications, agreed delivery dates, certification, and documentation requirements.
• Prioritize order execution in coordination with buyers and plants to meet customer requirements.
• Monitored factory POs to ensure supply met customer demand, expediting materials when needed.
  Supported order management processes: returns, billing, credits, and backlog visibility
• Displayed strong negotiation skills when working with clients on pricing options, leading to mutually beneficial agreements.

Key Achievements:
Designed a sanity check report to identify order discrepancies, improving accuracy.
Cleared blocked orders, accelerating shipments and boosting On-Time Delivery.
Increased customer satisfaction by offering proactive solutions to escalations.

• Conducted costing and pricing processes for both new and existing customers, ensuring accurate and competitive proposals.
• Managed customer pricing using best practices and methodologies established by the global proposal desk, enhancing consistency and efficiency in pricing strategies.
• Provided support in program management and customer management through comprehensive quoting, cost reduction initiatives, price adjustments, analytics, and profitability analyses.
• Performed detailed analyses to improve pricing strategies and drive financial outcomes for the organization.
• Entered quote information into customer portals with precision, maintaining data accuracy and accessibility for stakeholders.
• Supported decision-making processes by delivering actionable insights derived from financial analysis of proposals and profitability trends.
• Administered customer pricing using global methodologies to maintain consistency and competitiveness.
  
• Delivered same-day quotes when possible, improving customer response times and conversion rates

Key Achievements:
Helped secure new orders by accelerating the quotation process.
Strengthened customer trust by maintaining accurate and transparent pricing.

• Respond to sales and customer inquiries via sales force.
• Make the necessary updates such pull in, push out and expedites.
• Invoicing , Open orders reports and backlog management.
• Track of material from Factory
• Mailbox management
• Customer portal management (delivery updates, updating promise dates and matching up customer open report against company open order report)
• Attending customer weekly meetings, providing a detailed report about its hot items.
• Manage order changes
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Key Achievements :

Maintained OTD above 80% by tracking shortages and resolving supply chain issues.
Improved backlog reporting processes, enhancing customer transparency.

• Analysis and supervision on continues improvement project
• Implement 5-S+ safety Formats and training
• Analysis of material content in Bulk to reduce waist
• Managed day-to-day department operations with effective workflow coordination.