Jorge Becerril

With 15 years of experience in the call center industry, I've developed a versatile background in management roles, client-facing interactions, and driving results that meet key client and company performance indicators. My expertise extends to leading high-performing teams, managing financial metrics, and overseeing invoicing processes.

More than 6 years of comprehensive sales experience, including expertise in coaching teams, conducting training sessions, and performing detailed analysis to drive performance improvements.

I'm driven by a passion for contributing to a mission-centered organization that prioritizes excellence and innovation. As a proactive leader with a proven track record of delivering measurable results, I bring a unique blend of strategic vision and interpersonal skills. My well-developed people skills enable me to effectively collaborate with the team members towards the results delivery.

• High risk programs improvement, Relocated to multiple cities bringing support to high-risk programs with positive results, not only keeping the business but ranking the accounts at the top tier among other competitors
• Client solutions, Supporting clients by providing them solutions on how to manage and improve performance indicators, standardizing the process at client organization level

Lean Six Sigma (White Belt)