Jorge Cruz

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Identified issues, analyzed information and provided solutions to problems.
• Led projects and analyzed data to identify opportunities for improvement.
• Developed team communications and information for meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Used coordination and planning skills to achieve results according to schedule.
• Main Responsibilities:
• Administration and Execution of IT Projects in the company (Infra and Apps)
• Coordination of Operations of the company applications
• Reports to the IT direction
• Budget control and management,
• Management of human resources in projetcs and apps development.
• Alignment of technology with the objectives of the company.
• Coordination of the Operation of the Financial Services Area (SAP Backoffice
  

• Exceeded goals through effective task prioritization and great work ethic.
• Worked with customers to understand needs and provide excellent service.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Responsibilities:
• Project Management of the Customer Experience area.
  Administration of the Operation of systems of the areas of
  company customer experience.
• Reports to the technological direction
• Budget control and management,
• Management of human resources assigned to management and virtual.
• Alignment in the implementation and use of technology with the objectives of the company.
• Main achievements:
• Administration and control of the system implementation project
  aimed at improving the customer experience as a Robot of
  Promotions, Premier Lounges and Measurement of NPS by surveys.
  Improvements in the Operation of the current systems of Experience when client.
• Implementation of Salesforce for the Customer Service area.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Designed, documented and executed system upgrades and patch management using update manager.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Developed project plans identifying key issues, approaches and performance metrics.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Met project deadlines without sacrificing build quality or workplace safety.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Planned, designed and scheduled phases for large projects.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Main Project: Implementation of the Systems for the Operation of PartyCity Mexico
  (SAP, JDA, POS, Intactix, E3, EDI).
  
  Responsibilities:
• Operation of the company's Business Intelligence Module in the generation of financial and sales reports using Cognos and IBM Cubes and Microsoft Analysis Services.
• Coordination and supervision of the Financial Services Area (SAP - FI and HCM).
• Support to the Supply Chain process (Distribution Centers and Corporate Customer Support).
• Interaction with the Executive, Managerial, Regional and internal teams of the company for the delivery of IT improvements as well as analysis of new opportunities.
• Management of internal projects.
• Reports to the technological direction
• Control and management of the budget, Management of human resources assigned to management and virtual.
• Alignment in the implementation and use of technology with the company's objectives.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Designed, documented and executed system upgrades and patch management using update manager.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Developed project plans identifying key issues, approaches and performance metrics.
• Developed and initiated projects, managed costs and monitored performance.
• Maintained clear communication with precise technical writing to document and inform critical processes.
• Managed projects from procurement to commission.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Led project teams through design, construction and launch process.
• Planned, designed and scheduled phases for large projects.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Responsibilities:
• Coordinated management of multiple IT projects related to and directed towards the organization's strategic businesses
• Maintaining communication with stakeholders at multiple levels, including those external to the organization, defining and initiating projects and allocating IT resources for each of which
• Managing schedule and execution,
• Maintaining and aligning project progress, training project staff on PMI best practices,
• Periodic reporting, creating and maintaining a project dashboard, opportunity reporting, and customer problems,
• Maintain communication between the different areas of systems for the achievement of projects.

Leader of the Business Intelligence and WEB area

• Giving support to the Sales and Financial Reports module using IBM Cognos and Microsoft Analysis Services Cubes.
• Given support for the company's WEB applications, including B2C (officemax.com.mx) and B2B (officemax.com.mx/B2B)
• Coordination and supervision of the Financial Services area (SAP – FI and HCM) providing support and follow-up to projects in the Finance and Human Resources area.
• Support to SAP operation – Cognos
• Work with all departments providing solutions and assistance when necessary.
• Coordinate purchases of products and services covering IT needs.
• Manage different indicators to measure the performance of the area.
• Reporting of the unified activities to the Technology Department.
• Budget control and management.
• Management of multidisciplinary human resources assigned to the areas.
• Project Manager (PM)
• Responsible for the coordinated management of multiple IT projects related to and directed towards the organization's strategic businesses, maintaining communication with stakeholders at multiple levels, including those external to the organization,
• Defining and initiating projects and assigning Project Managers to each one of them,
• Schedule and Execution Management,
• Maintain and align project progress, train project staff on PMI best practices,
• Periodic reporting, create and maintain a project board,
• Opportunity reporting and customer problems,
• Maintain communication between the different systems areas for the achievement of projects.